Customer Success Manager

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Boston, MA
Salary: $81,000–$160,000 / yr
Posted: 3 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k

This role $120k

$65k most similar roles pay here $230k

This role pays less than 94% of similar roles. Most pay $155,482–$214,175 — the shaded band above. At the midpoint, this role pays about $120k versus about $185k for comparable roles.

Based on 238 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

Most-posted roles

View all roles at MongoDB

At a glance

TL;DR · Customer Success Manager

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Join our dynamic team in Boston as a Customer Advisory Specialist for MongoDB's hybrid work environment. In this role, you will collaborate closely with technical and business teams to provide expert guidance on database solutions, ensuring customer success through effective communication and strategic influence. Your day-to-day responsibilities include analyzing complex data challenges, recommending innovative solutions, and driving successful project outcomes. Ideal candidates possess strong verbal and written communication skills alongside a deep understanding of MongoDB technologies and tools. Familiarity with cloud platforms such as AWS or Azure is beneficial, along with experience in database management systems and software development practices. This role offers the opportunity to work on large-scale projects that impact businesses across various industries, making a significant difference in how organizations leverage data for growth and innovation.

Skills

MongoDB Python Kubernetes Docker CI/CD AWS Terraform PostgreSQL Git Jenkins Ansible Prometheus Grafana

What you'll do

- Provide expert advice to customers on optimizing their use of MongoDB solutions.
- Develop and deliver training sessions for customers on advanced MongoDB features.
- Analyze customer requirements and recommend appropriate MongoDB products or services.
- Write detailed documentation and case studies showcasing successful MongoDB implementations.
- Conduct regular check-ins with customers to ensure ongoing satisfaction and product effectiveness.

What we're looking for

Excellent verbal and written communication skills to influence technical and business outcomes.
Experience in a customer advisory or consulting role.
Strong understanding of MongoDB products and services.
Ability to work effectively in a hybrid working model based in Boston.
Influencing skills to drive adoption and implementation of technology solutions.