Senior Customer Success Manager

MongoDB

Quick summary

Work type: On-site
Location: New York, NY
Salary: $87,000–$172,000 / yr
Posted: 3 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $183k

This role $130k

$71k most similar roles pay here $236k

This role pays less than 86% of similar roles. Most pay $156,025–$209,583 — the shaded band above. At the midpoint, this role pays about $130k versus about $183k for comparable roles.

Based on 239 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

Most-posted roles

View all roles at MongoDB

At a glance

TL;DR · Senior Customer Success Manager

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As a Customer Advisory at MongoDB, you will join a dedicated team focused on ensuring the success and growth of Enterprise customers. Your primary responsibilities include driving customer health and revenue realization through proactive engagement and strategic planning. You will work closely with clients to understand their business needs, identify opportunities for product adoption, and ensure they achieve their goals using MongoDB’s solutions. This role requires 4+ years of experience in a similar capacity, along with strong communication skills and the ability to manage complex customer relationships. Familiarity with cloud-based database technologies and enterprise software sales is essential. You will leverage your expertise to enhance customer satisfaction and expand MongoDB's footprint within large organizations, contributing to the company’s mission of empowering businesses through innovative data management solutions.

Skills

MongoDB Python Kubernetes Docker CI/CD AWS Azure Google Cloud Platform Terraform PostgreSQL Redis Git Jira Confluence

What you'll do

- Manage customer health and revenue realization for Enterprise customers.
- Ensure accountability for the success and satisfaction of assigned clients.
- Develop strategies to enhance customer engagement and loyalty.
- Analyze customer data to identify trends and opportunities for growth.
- Collaborate with internal teams to address customer issues proactively.

What we're looking for

4+ years of experience in managing customer health and revenue realization for Enterprise customers.
Proven track record of accountability in a high-stakes business environment.
Strong understanding of enterprise-level solutions and services.
Excellent communication skills to advise and guide clients effectively.
Experience in the technology industry, preferably with MongoDB or similar products.