As a Senior Customer Service Specialist within the Oracle Health Support team, you will serve as a primary point of contact for clients seeking technical and application support. You will manage the full lifecycle of service requests by investigating, troubleshooting, documenting, and resolving issues across phone, ticketing, and electronic channels. Your daily responsibilities include triaging support requests using monitoring tools, performing pre-approved configuration activities, and conducting front-end troubleshooting through workflow testing and validation. For back-end tasks, you will capture log files, query database tables, and update application servers. This role requires proficiency in healthcare technology systems, clinical workflows, and technical problem-solving to resolve issues within a fast-paced environment. You must navigate complex requirements including HIPAA, PECA, and CHIA standards while ensuring high-quality service for all internal and external stakeholders.