Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. This role involves troubleshooting, triaging, and resolving complex issues through phone, ticketing, and electronic channels in a fast-paced environment. Day-to-day responsibilities include performing pre-approved configuration tasks, investigating front-end application issues by shadowing users and testing workflows, and conducting back-end activities such as capturing log files, querying database tables, and updating server fields. The position requires proficiency in troubleshooting tools, knowledge articles, and clinical and operational workflows while ensuring compliance with HIPAA, PECA, and CHIA regulations. Candidates must possess strong problem-solving and communication skills to manage multiple requests effectively. This role specifically addresses technical challenges within the healthcare technology sector to ensure seamless application functionality for medical clients.