Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. This role involves troubleshooting, triaging, and resolving complex issues through phone, ticketing, and other electronic channels in a fast-paced environment. Daily responsibilities include performing pre-approved configuration tasks, capturing log files, querying database tables, and updating application servers while maintaining detailed documentation throughout the support lifecycle. The position requires proficiency in clinical and operational workflows, as well as technical troubleshooting skills to resolve front-end issues by testing workflows and validating functionality. Candidates must navigate specific healthcare regulations including HIPAA, PECA, and CHIA. This role addresses critical technical challenges within the health technology sector, ensuring seamless application performance for clients through proactive problem-solving and collaborative communication with internal teams and stakeholders.