Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team, providing technical and application support to internal and external clients. The role involves troubleshooting issues, triaging service requests, and performing routine configuration and maintenance activities in a fast-paced environment. Day-to-day responsibilities include investigating front-end application problems by shadowing users and testing workflows, as well as performing back-end tasks such as capturing log files, querying database tables, and updating application servers. The position requires proficiency in phone-based technical support, problem-solving, and communication skills to resolve issues related to clinical and operational workflows. Candidates must navigate complex healthcare technology systems while ensuring compliance with HIPAA, PECA, and CHIA regulations. This role addresses critical technical challenges within the health sector by providing essential application support and maintaining accurate documentation throughout the service lifecycle.