Senior Customer Service Specialist

Oracle

Confirmed live 2 days ago High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 23 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k

$98k most similar roles pay here $209k

This listing doesn't post a salary. Most similar roles pay $126,625–$181,500.

Based on 239 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Senior Customer Service Specialist

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Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. The role involves troubleshooting technical issues, resolving application-related problems, and triaging support requests through phone, ticketing, and electronic channels. Day-to-day responsibilities include investigating and documenting customer incidents, performing pre-approved configuration and maintenance activities, and conducting front-end troubleshooting by shadowing users and testing workflows. Back-end tasks involve capturing log files, querying database tables, and updating application servers. The position requires proficiency in problem-solving, communication, and technical support within a fast-paced environment. Candidates must navigate complex clinical and operational workflows while ensuring compliance with HIPAA, PECA, and CHIA regulations. This role addresses critical healthcare technology challenges by providing essential support for Oracle Health applications and related infrastructure.

Skills

Oracle Health Troubleshooting Application Support HIPAA PECA CHIA Workflow Analysis

What you'll do

Serve as the primary point of contact for client incidents, service requests, and technical issues.
Provide customer support through phone, ticketing systems, and other electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in a timely manner.
Triage support requests and escalate complex issues using monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance activities within client environments.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Perform back-end troubleshooting by capturing log files, querying database tables, and updating server fields.
Maintain accurate documentation throughout the support lifecycle while complying with HIPAA and security requirements.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
An Associate's degree, Bachelor's degree, or technical degree is preferred.
2+ years of professional experience in customer service, technical support, healthcare, or a related field are required.
At least 1 year of call center and/or phone-based technical support experience is required.
Basic technical troubleshooting skills and the ability to learn healthcare technology systems are required.
Strong customer service, communication, and problem-solving skills are required.
Proficiency in reading, writing, and speaking English is required.

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