Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. This role involves troubleshooting, triaging, and resolving complex issues through phone, ticketing, and other electronic channels in a fast-paced environment. Day-to-day responsibilities include performing pre-approved configuration and maintenance activities, capturing log files, querying database tables, and updating application servers to resolve back-end issues. The position also involves front-end troubleshooting by shadowing end users and testing workflows. To succeed, the candidate must possess strong communication and problem-solving skills while navigating clinical and operational workflows. The role requires proficiency in technical support methodologies and knowledge of healthcare technology systems to ensure compliance with HIPAA, PECA, and CHIA regulations while maintaining accurate documentation throughout the entire support lifecycle for Oracle Health applications.