As a Senior Customer Service Specialist within the Oracle Health Support team, you will serve as a primary point of contact for clients seeking technical and application support. You will manage the full lifecycle of customer incidents by triaging requests, troubleshooting front-end issues through workflow testing and shadowing, and performing back-end tasks such as capturing log files and querying database tables. The role requires navigating complex clinical and operational workflows while ensuring compliance with HIPAA, PECA, and CHIA regulations. To succeed, you must possess strong problem-solving skills and the ability to communicate effectively across phone and electronic channels. You will utilize specialized monitoring tools and knowledge articles to resolve issues in a fast-paced environment. This role specifically addresses technical challenges within healthcare technology systems to ensure seamless application functionality for medical clients.