Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. This role involves troubleshooting, triaging, and resolving complex issues through phone, ticketing, and other electronic channels in a fast-paced environment. Day-to-day responsibilities include performing pre-approved configuration and maintenance activities, capturing log files, querying database tables, and updating database fields to resolve back-end issues. The position also involves shadowing end users and testing workflows to troubleshoot front-end application problems. To succeed, the candidate must possess strong communication and problem-solving skills while navigating clinical and operational workflows. The role requires proficiency in technical troubleshooting tools and knowledge of healthcare technology systems while ensuring compliance with HIPAA, PECA, and CHIA regulations within the specific domain of health information systems.