As a Senior Customer Service Specialist within the Oracle Health Support team, you will serve as a primary point of contact for clients seeking technical and application support. You will manage the full lifecycle of service requests by investigating, troubleshooting, and resolving issues through phone, ticketing, and other electronic channels. Your daily responsibilities include triaging support requests, performing pre-approved configuration and maintenance activities, and documenting detailed information to facilitate resolution. To resolve front-end issues, you will shadow end users and test workflows, while back-end tasks involve capturing log files, querying database tables, and updating application servers. You will utilize monitoring tools and knowledge articles to navigate complex clinical and operational workflows. This role requires proficiency in problem-solving and communication to address technical challenges within the healthcare technology domain while ensuring compliance with HIPAA, PECA, and CHIA regulations.