This role pays less than
55%
of similar roles. Most pay
$167,500–$200,625
— the shaded band above.
At the midpoint, this role pays about
$177k
versus about
$184k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
622 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 571 roles with salary data.
As a Senior Customer Experience Program Manager within Microsoft’s Mission Critical Services team, you will lead strategic engagements with premium Commercial customers to drive adoption and satisfaction of Windows enterprise solutions. Your day-to-day involves orchestrating end-to-end customer lifecycles, from onboarding through retention, by coordinating engineering escalations, critical project advisories, and post-incident reviews to enhance service reliability. You’ll also facilitate regular service reviews and change communications, advocate for customer needs, and manage stakeholder readiness for sales engagements. This role requires a deep understanding of Windows Client/Server environments, incident management, and the use of tools like IcM, CRM, and Service Reviews. Preferred qualifications include experience in enterprise device management, scripting with PowerShell, and familiarity with deployment tools such as Intune and ConfigMgr, ensuring you can effectively leverage AI and technical expertise to optimize customer experiences on a large scale.