This role pays less than
56%
of similar roles. Most pay
$167,500–$200,625
— the shaded band above.
At the midpoint, this role pays about
$177k
versus about
$184k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
622 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 571 roles with salary data.
As a Senior Customer Experience Program Manager within Microsoft’s Mission Critical Services (MCS) team for Windows, you will lead strategic customer engagements to drive adoption and satisfaction of enterprise solutions. Your day-to-day responsibilities include orchestrating end-to-end service delivery, coordinating rapid incident response, and facilitating feedback loops that influence product improvements. You will leverage diagnostic insights, AI, and technical expertise to optimize Windows functionality and reliability for premium Commercial customers. The role requires a strong background in engineering, program management, or data analysis, with preferred qualifications including experience with Microsoft support tools like IcM and CRM, scripting languages such as PowerShell, and enterprise device management solutions like Intune and ConfigMgr. This position is at the heart of transforming how Windows supports its most critical customers, driving product adoption and innovation through deep technical expertise and customer-centric approaches.
Lead end-to-end customer engagement lifecycles to ensure alignment with program goals.
Coordinate engineering escalations and post-incident reviews to resolve issues and improve reliability.
Facilitate regular service reviews and change communications to maintain transparency and drive success.
Capture and relay customer feedback to engineering and product teams for continuous improvement.
Identify growth opportunities and support sales engagements to manage onboarding readiness.
What we're looking for
4+ years experience in engineering, product/technical program management, data analysis, or product development.
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field.
Experience leveraging Microsoft support and telemetry tools to drive insights and improve customer outcomes.
Familiarity with scripting and automation (e.g., PowerShell) to streamline customer engagement processes.
Solid understanding of Windows servicing architecture and enterprise deployment tools like Intune and ConfigMgr.
Proven experience managing complex customer engagements involving Windows Client/Server environments, including update servicing and support coordination.
Demonstrated expertise in incident management, escalation handling, and post-incident analysis.