Senior Consultant, Account Services Management

Dell Technologies

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
TN
Salary
$157,000–$203,000 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $174k
This role $180k
$120k most similar roles pay here $224k

This role pays more than 57% of similar roles. Most pay $133,175–$214,225 — the shaded band above. At the midpoint, this role pays about $180k versus about $174k for comparable roles.

Based on 240 similar postings.

Employer

About Dell Technologies

Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.

Dell Technologies currently has 64 open roles on FindRole.

Listed pay typically runs $170,850–$231,000 across 61 roles with salary data.

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View all roles at Dell Technologies

At a glance

TL;DR · Senior Consultant, Account Services Management

As a Senior Consultant, Account Services Management on the ISG Remote Support team, you will serve as a PowerEdge AI Customer Delivery Executive. You will lead critical initiatives including the AI Server Support Launch Team and the development of an Operational Tiger Team Playbook. Your daily responsibilities involve leading deal execution and governance, aligning SOWs and SLAs with delivery capabilities, managing risks, and overseeing escalations. You will act as an infrastructure subject matter expert to advise customers on deployment and performance while building repeatable frameworks to scale operations. The role requires expertise in AI workloads, GPU and server architecture, enterprise infrastructure including PowerEdge platforms, and ITSM principles. Essential skills include contract interpretation, project management, and cross-functional collaboration with engineering and logistics teams to solve complex problems within the high-value AI server pipeline.

What you'll do

  • Lead the execution and governance of AI server deals, including SOW alignment and risk management.
  • Act as a subject matter expert to advise customers on AI infrastructure deployment and performance optimization.
  • Develop repeatable frameworks and playbooks to standardize and scale AI server support operations.
  • Partner with cross-functional teams like engineering and sales to improve products and customer outcomes.
  • Resolve complex technical escalations and implement corrective actions for high-value accounts.
  • Translate technical requirements into scalable service delivery strategies using ITSM principles.
  • Monitor emerging technologies to ensure operational excellence and continuous improvement of support models.

What we're looking for

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • 8–12 years of experience in technical customer support or account management supporting high-value technology clients.
  • Deep technical expertise in AI products, infrastructure, and GPU/server architecture including PowerEdge platforms.
  • Experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
  • Ability to manage complex service engagements using ITSM principles and translate technical requirements into scalable support strategies.
  • Strong project management, analytical thinking, and communication skills to influence stakeholders.
  • Valid driver’s license and willingness to travel regionally as business needs fluctuate.
  • Project Management (e.g., PMP), ITIL, or Dell-specific product certifications (preferred).

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