Senior Consultant, Account Services Management

What you'll do

• Lead AI server deal execution by aligning SOWs and SLAs with delivery capabilities.
• Manage risk, ensure compliance, and oversee escalations for high-value infrastructure deals.
• Act as a subject matter expert to advise customers on deployment and performance best practices.
• Develop repeatable frameworks and playbooks to standardize and scale AI server support operations.
• Partner with engineering, sales, and logistics teams to improve processes and customer outcomes.
• Resolve complex technical escalations and implement corrective actions for enterprise clients.
• Translate technical requirements into scalable support strategies using ITSM principles.

What we're looking for

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 8–12 years of experience in technical customer support or account management supporting high-value technology clients.
• Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure including PowerEdge platforms.
• Experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
• Ability to translate technical requirements into scalable support strategies using ITSM principles.
• Strong project management, analytical thinking, and communication skills to influence stakeholders.
• Valid driver’s license and willingness to travel regionally as business needs fluctuate.
• Project Management (e.g., PMP), ITIL, or Dell-specific product certifications (preferred).