Senior Consultant, Account Services Management

Dell Technologies

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Plano, TX
Salary
$170,000–$220,000 / yr
Posted
22 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $163k
This role $195k
$108k most similar roles pay here $232k

This role pays more than 75% of similar roles. Most pay $129,962–$195,437 — the shaded band above. At the midpoint, this role pays about $195k versus about $163k for comparable roles.

Based on 240 similar postings.

Employer

About Dell Technologies

Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.

Dell Technologies currently has 64 open roles on FindRole.

Listed pay typically runs $170,850–$231,000 across 61 roles with salary data.

Most-posted roles

View all roles at Dell Technologies

At a glance

TL;DR · Senior Consultant, Account Services Management

Senior Consultant, Account Services Management will join the Solutions Support as a Service team to support PowerEdge XE servers. This role involves leading critical initiatives including the AI Server Support Launch Team and developing the AI Server Operational Tiger Team Playbook. The individual is responsible for managing deal execution and governance, aligning SOWs and SLAs with delivery capabilities while ensuring risk compliance. They will act as an AI infrastructure subject matter expert to advise on deployment, optimization, and performance best practices. Key responsibilities include standardizing operations through repeatable frameworks, driving cross-functional collaboration across engineering and logistics teams, and resolving complex escalations. Required skills include expertise in GPU and server architecture, enterprise infrastructure knowledge, ITSM principles, and project management. The role addresses the technical challenge of managing high-value AI server pipelines and large-scale infrastructure deals.

What you'll do

  • Lead AI server deal execution by aligning SOWs and SLAs with delivery capabilities.
  • Manage risk, ensure compliance, and oversee escalations for high-value infrastructure deals.
  • Act as a subject matter expert to advise customers on AI deployment and performance optimization.
  • Develop repeatable frameworks and playbooks to standardize and scale AI server support operations.
  • Partner with engineering, sales, and logistics teams to improve products and customer outcomes.
  • Resolve complex technical escalations and implement corrective actions for enterprise clients.
  • Translate technical requirements into scalable support strategies using ITSM principles.

What we're looking for

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • 8–12 years of experience in technical customer support or account management supporting high-value technology clients.
  • Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure including PowerEdge platforms.
  • Experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
  • Ability to translate technical requirements into scalable support strategies using ITSM principles.
  • Strong project management, analytical thinking, and communication skills to influence stakeholders.
  • Valid driver’s license required.
  • Willingness to travel regionally as business needs fluctuate (preferred certifications include PMP, ITIL, or Dell-specific products).

More like this

Similar roles

Senior Consultant, Product Management

Dell Technologies

Round Rock, TX +1 13 days ago $216,750–$280,500
Data Center Technologies AI/GPU Compute High-Performance Storage Networking Power/Cooling Infrastructure Roadmap Planning BOM Costing P&L Ownership Pricing Strategy Supply Chain Procurement
10+ yrs exp

Senior Principal Consultant

Oracle

Austin, TX 43 days ago $120,017–$178,999
Oracle Primavera P6 Oracle Unifier Oracle Aconex Oracle Primavera Cloud Oracle Project Integration Framework Primavera Data Service Unifier Web Service Oracle BI Publisher P6 Webservice Soap UI Postman
7+ yrs exp

Senior Solution Consultant

Walmart

Bentonville, AR 48 days ago
SAP SuccessFactors SAP Workday Infor Coupa Cloud Computing Data Modeling System Architecture Integration Testing DevOps WCAG) 2.2 AA Configuration Management Technical Documentation AI
3+ yrs exp Hybrid

Senior Solutions Consultant

Toast, Inc.

Remote 59 days ago $142,000–$227,000
Solution Architecture REST API SaaS Data Migration Integration Architecture Network Topology Hardware Provisioning JIRA monday.com Project Management
4+ yrs exp Remote