Senior BSA Knowledge Management, Digital Platform

Lam Research

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Fremont, CA
Salary
$114,000–$253,000 / yr
Posted
31 days ago
Freshness
Confirmed live 2 days ago
Closes
Feb 7, 2027

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $202k
This role $184k
$97k most similar roles pay here $270k

This role pays less than 63% of similar roles. Most pay $161,250–$241,750 — the shaded band above. At the midpoint, this role pays about $184k versus about $202k for comparable roles.

Based on 240 similar postings.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 299 open roles on FindRole.

Listed pay typically runs $114,000–$253,000 across 141 roles with salary data.

Most-posted roles

View all roles at Lam Research

At a glance

TL;DR · Senior BSA Knowledge Management, Digital Platform

Senior BSA Knowledge Management, Digital Platform joins the Global Information Systems team to support and enhance the MyLam Platform, a global customer-facing digital platform for technical documentation, software distribution, and account management. As a techno-functional professional, you will act as a subject matter expert to improve knowledge management capabilities, content delivery processes, and overall user experience. Your daily responsibilities include performing Level 2 support, conducting root-cause analysis, gathering business requirements, and translating them into functional specifications for development teams in Agile environments. You will manage technical content such as service bulletins and product documentation while collaborating with engineering and customer support groups. Required skills include expertise in knowledge management systems, application support, and stakeholder engagement. Preferred qualifications include experience with Liferay, identity and access management technologies like SSO or Entra ID, and advanced certifications in Agile, Scrum, or SAFe.

What you'll do

  • Analyze complex business problems to improve processes, customer experience, and application capabilities.
  • Act as a techno-functional subject matter expert for system functionality, integrations, and user journeys.
  • Serve as the primary Level 2 support resource for root-cause analysis and issue resolution.
  • Partner with internal teams to improve knowledge management and technical content delivery processes.
  • Gather, analyze, and translate business requirements into functional requirements and solution recommendations.
  • Provide data-driven insights and operational trends to leadership and development teams.
  • Manage system functional needs and negotiate priorities within an Agile delivery framework.

What we're looking for

  • Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field.
  • 10 to 12 years of experience as a Business Systems Analyst, Functional Analyst, Application Analyst, or similar techno-functional role.
  • Experience supporting Knowledge Management systems for product groups, technical publications, and content management platforms.
  • Experience with Level 2 application support, including root-cause analysis, incident investigation, and escalation management.
  • Experience delivering solutions in Agile environments and working directly with software development teams.
  • Proficiency in gathering, analyzing, and documenting business requirements to translate them into functional requirements.
  • Strong analytical, communication, documentation, and stakeholder management skills.
  • Preferred experience with Liferay or other content management platforms and identity/access management technologies like SSO or MFA.

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