Senior BSA Knowledge Management, Digital Platform

Lam Research

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Fremont, CA
Salary
$114,000–$253,000 / yr
Posted
77 days ago
Freshness
Confirmed live today
Closes
Feb 7, 2027

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $193k
This role $184k
$97k $270k
below market most similar roles pay here above market

This role pays less than 58% of similar roles. Most pay $153,387–$232,925 — the blue band above. At the midpoint, this role pays about $184k versus about $193k for comparable roles.

Based on 240 similar postings.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 137 open roles on FindRole.

Listed pay typically runs $114,000–$253,000 across 82 roles with salary data.

Most-posted roles

View all roles at Lam Research

At a glance

TL;DR · Senior BSA Knowledge Management, Digital Platform

JOB TITLE: Senior BSA Knowledge Management, Digital Platform The Senior BSA Knowledge Management, Digital Platform joins the Global Information Systems team to support and enhance the MyLam Platform, a global customer-facing digital platform. This techno-functional role involves analyzing complex business problems, performing root-cause analysis as a Level 2 support resource, and translating business requirements into functional solutions. You will partner with Product Groups, Engineering, and Customer Support to improve knowledge management, technical content delivery, and software distribution processes. Key responsibilities include managing documentation repositories, service bulletins, and customer knowledge content. The role requires expertise in business analysis, application support, and stakeholder engagement within Agile environments. Preferred technical skills include experience with Liferay, content management platforms, and identity and access management technologies such as SSO, MFA, Entra ID, or federation to improve operational efficiency.

What you'll do

  • Analyze complex business problems to improve processes, customer experience, and application capabilities.
  • Act as the techno-functional subject matter expert for system functionality, integrations, and user journeys.
  • Serve as the primary Level 2 support resource for root-cause analysis, issue investigation, and escalation management.
  • Gather and document business requirements to translate them into functional requirements and solution recommendations.
  • Support knowledge management processes for technical publications, product documentation, and software distribution.
  • Provide business insights, user feedback, and operational trends to leadership and development teams.
  • Facilitate stakeholder discussions and negotiate priorities to support Agile delivery practices.

What we're looking for

  • Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or a related discipline, or equivalent experience.
  • 10-12 years of experience as a Business Systems Analyst, Functional Analyst, Application Analyst, or in a similar techno-functional role.
  • Hands-on experience supporting Knowledge Management systems for Product Groups, Technical Publications, content management, or documentation repositories.
  • Experience supporting enterprise applications through business analysis, application support, stakeholder engagement, requirements management, and solution delivery.
  • Experience with Level 2 application support, incident investigation, root-cause analysis, escalation management, and production support.
  • Strong analytical, communication, documentation, organizational, and stakeholder-management skills.
  • Experience working directly with software development teams, delivering solutions in Agile environments.
  • Experience with Liferay, content management platforms, or identity and access management technologies (preferred); advanced Agile/Scrum/SAFe certification (preferred).

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