below marketmost similar roles pay hereabove market
This role pays less than
99%
of similar roles. Most pay
$148,875–$212,000
— the blue band above.
At the midpoint, this role pays about
$85k
versus about
$180k
for comparable roles.
Based on 240 similar postings.
Employer
About Motorola Solutions
Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.
Motorola Solutions currently has
163 open roles
on FindRole.
Listed pay typically runs
$100,000–$130,000
across 122 roles with salary data.
The Salesforce Service Cloud PDM (Hybrid) joins the Design & Tools team within Centralized Managed Support Operations to lead the vision, strategy, and execution for the internal agent tool portfolio. This role focuses on ensuring technical support teams have efficient, scalable software to deliver world-class support. You will manage the product roadmap for Salesforce Service Cloud, analyzing and optimizing workflows across Salesforce and ServiceNow to establish a single source of truth for support operations. Key responsibilities include defining requirements for Case Management, Omni-Channel routing, Knowledge Management, and AI-driven automation. You will utilize Salesforce Service Cloud, Einstein Automations, and ITSM frameworks like Incident, Problem, Change, and Request Management. The role solves complex workflow bottlenecks by integrating cross-platform data exchange and implementing automated technologies to augment front-line agent productivity.