Representative, Voice Ordering Accessibility

DoorDash, Inc

Hybrid

Quick summary

Work type
Hybrid
Location
Tempe, AZ
Posted
1 day ago

Market check

Salary context

How this pay compares to similar roles

Similar $166k
$121k most similar roles pay here $211k

This listing doesn't post a salary. Most similar roles pay $133,762–$198,237.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 238 open roles on FindRole.

Listed pay typically runs $131,600–$193,500 across 156 roles with salary data.

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At a glance

TL;DR · Representative, Voice Ordering Accessibility

Join DoorDash as a Voice Ordering Accessibility Representative in Tempe, AZ, reporting to the Voice Ordering Team Supervisor. This role involves supporting thousands of partner Merchants and customers through inbound live order calls, ensuring accurate order placement and providing local restaurant recommendations while adhering to PCI/DSS compliance. You will develop expertise in DoorDash’s systems and processes to enhance customer experience for accessibility needs, including visually impaired users. Ideal candidates have 1-2 years of customer service experience and strong communication skills, with a focus on teamwork and problem-solving under pressure. The position requires flexibility with schedules, including evenings, weekends, and holidays, and involves working in-office full-time initially before potentially transitioning to a hybrid schedule based on business needs.

What you'll do

  • Support inbound live order calls for DoorDash's partner Merchants and customers.
  • Develop expertise in DoorDash’s processes and systems to promote positive outcomes.
  • Assist accessibility needs customers with accurate order placement and restaurant recommendations.
  • Securely update important account information, including emails and credit card details.
  • Provide feedback on how DoorDash can improve the ordering experience for all users.

What we're looking for

  • 1-2 years of customer service experience via phone, email, or chat.
  • Strong written and verbal communication skills with excellent grammar, spelling, and punctuation.
  • Ability to work well in a team environment and contribute to continuous process improvement.
  • Calm demeanor under pressure with the ability to troubleshoot and resolve issues swiftly.
  • Experience offering products or services tailored to customer needs.
  • Must be within commutable distance to Tempe, AZ office.

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