Relationship Account Manager

What you'll do

• Act as the primary point of contact for customers, driving their success through MongoDB.
• Identify and nurture relationships within accounts to expand stakeholder footprint.
• Negotiate renewals and growth opportunities, executing sales processes effectively.
• Manage territory activities, including tiering/prioritization of accounts and strategic planning.
• Deliver accurate forecasts weekly and quarterly for business performance.
• Use data signals proactively to address potential risks in customer portfolios.

What we're looking for

• At least 5 years of work experience, including 3+ years in quota-carrying sales or account management roles.
• Proven track record of hitting sales targets for both expansion/upsell and renewal/retention.
• Strong Mandarin/Bahasa language proficiency preferred.
• Ability to articulate the value of complex enterprise technology solutions.
• Entrepreneurial mindset with experience working in ambiguous, fast-paced environments.
• High organizational skills and attention to detail, ensuring customer issues are resolved thoroughly.
• Team player who collaborates effectively across various departments within the company.