Professional, Customer Service Systems

What you'll do

• Support day-to-day operations of customer service systems to ensure stability and data accuracy.
• Analyze system incidents and recurring issues to document root causes and implement corrective actions.
• Translate business needs from stakeholders into technical system requirements and functional enhancements.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms.
• Assist with system configuration, testing, validation, and deployment in alignment with IT standards.
• Monitor system performance metrics and prepare reports to support continuous improvement initiatives.
• Manage user access, data integrity, and compliance with internal governance requirements.
• Create documentation, knowledge articles, and user support materials for customer service systems.

What we're looking for

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• 2-4 years of experience supporting business applications, customer service systems, or IT service operations in a corporate environment.
• Technical skills in application support, incident management, and basic system configuration or testing within enterprise platforms.
• Working knowledge of IT service management concepts such as ticketing, SLAs, change management, and root cause analysis.
• Strong business skills including requirements gathering, process documentation, and translating business needs into system-oriented solutions.
• Analytical skills to evaluate system issues, review data trends, and support continuous improvement initiatives.
• English business proficiency.
• ITIL Foundation or comparable certification (preferred).