Production Support Engineer II

CIBC

Hybrid

Quick summary

Work type: Hybrid
Location: Chicago, IL
Salary: $83,100–$115,400 / yr
Posted: 5 days ago
Closes: Jul 9, 2026
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $152k

This role $99k

$70k most similar roles pay here $205k

This role pays less than 96% of similar roles. Most pay $130,643–$173,850 — the shaded band above. At the midpoint, this role pays about $99k versus about $152k for comparable roles.

Based on 240 similar postings.

Employer

About CIBC

CIBC (Canadian Imperial Bank of Commerce) is a leading North American financial institution offering personal, business, public sector, and institutional banking, investment banking, and wealth management services. Industry: Banking & Financial Services

CIBC currently has 11 open roles on FindRole.

Listed pay typically runs $130,000–$150,000 across 11 roles with salary data.

Most-posted roles

View all roles at CIBC

At a glance

TL;DR · Production Support Engineer II

Role Posting Log in to save

As a Production Support Engineer II on the US Risk Technology team, you will support CIBC’s anti-money laundering (AML) platform built using SAS Viya 3.5, handling customer risk rating, transaction monitoring, and regulatory reporting. Your daily tasks include investigating application issues, managing incidents with ITIL practices, writing complex SQL queries for ETL pipelines, overseeing production changes on Microsoft Azure, performing disaster recovery tests, collaborating with stakeholders, and communicating technical concepts clearly to non-technical audiences. You will need 1-2 years of experience in banking or financial services, proficiency in Linux virtual machines, command-line interfaces, and cloud computing (preferably Azure), along with strong communication skills for a fast-paced environment. Familiarity with SAS Viya and relevant certifications are assets, enhancing your ability to stay current with emerging technologies and regulatory changes in the banking industry.

Skills

SAS_Viya Azure Linux PostgreSQL SQL CI/CD ITIL ETL Python Azure_CLI Disaster_Recovery Hybrid_Work Communication_Pods Cloud_Computing_Pods Database_Support_Pods Release_Management_Pods Service_Continuity_Pods

What you'll do

Investigate and prioritize application issues using ITIL practices.
Write complex SQL queries to troubleshoot ETL pipelines.
Manage Linux VMs and PostgreSQL database on Microsoft Azure.
Oversee production changes for CIBC’s SAS Viya AML platform.
Perform disaster recovery tests to ensure service continuity.
Communicate technical concepts clearly to non-technical stakeholders.
Stay updated with emerging technologies and regulatory developments.

What we're looking for

1-2 years of technical experience in application or production support within banking or financial services.
Proficiency in Linux virtual machines and command-line interface, with strong SQL query writing skills.
Experience with cloud computing, preferably Microsoft Azure, is required.
Familiarity with SAS Viya and relevant certifications (e.g., SAS Certified Specialist) are assets.
Strong communication skills to convey technical concepts to non-technical audiences effectively.
Ability to prioritize work in a fast-paced environment using ITIL practices for incident management.

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