As the Director of Production Support Engineering, you will lead and manage a high-caliber team of engineers responsible for ensuring the reliability and scalability of Salesforce's Agentforce Supply Chain product. Your role involves defining strategic roadmaps that balance rapid AI innovation with enterprise-grade stability, overseeing transitions to multi-region deployments, and maintaining legacy environments for critical customers. You must have deep technical expertise in Kubernetes, Terraform, distributed databases, and AI/GPU workloads, along with experience managing production through scaling phases. Additionally, you will ensure compliance with high-security standards like FedRAMP and IL5/IL6 while fostering a culture of operational excellence and accountability. This role demands leadership in complex migrations and incident management, requiring extensive background in Production Engineering or SRE roles, including people management experience.
Skills
Salesforce
Kubernetes
Terraform
PostgreSQL
AWS
GCP
Azure
CI/CD
FedRAMP
Hyperforce
Data Cloud
Private Cloud Edition
Government Cloud
What you'll do
Define and champion long-term infrastructure strategies for rapid AI product innovation.
Manage and mentor a team of Production Support Engineers, focusing on career development.
Lead the transition to multi-region and multi-substrate deployment models within Salesforce.
Ensure legacy environments and custom deployments maintain high reliability standards.
Develop compliance strategies for Private Cloud and Government Cloud initiatives.
Establish operational excellence metrics and hold teams accountable for performance.
Collaborate with Product, Engineering, and Security leadership on infrastructure goals.
What we're looking for
10+ years of experience in Production Engineering, SRE, or Infrastructure roles.
Proven track record managing production environments through scaling from "1 to 100."
Deep technical expertise with Kubernetes, Terraform, and distributed databases.
Experience supporting high-compliance enterprise customers with custom deployment needs.
Strategic leadership in defining complex technical visions and actionable roadmaps.
High-stakes incident management and architectural migration experience.
Direct experience with Government/Sovereign Cloud compliance frameworks.
Market check
Salary context
This
$197,300–$313,700
range sits above
83%
of similar postings on FindRole.
Peer median band
$148,400–$233,913
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$156,000–$236,941
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Salesforce
Salesforce is the world''s leading customer relationship management (CRM) platform, offering cloud-based software for sales, service, marketing, analytics, and application development. Industry: Enterprise Software & Cloud Computing
Salesforce currently has
66 open roles
on FindRole.
Listed pay typically runs
$148,500–$260,100
across 59 roles with salary data.