Product Quality Manager, Home Lending & Auto

Upstart

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$145,100–$201,100 / yr
Posted
95 days ago
Freshness
Confirmed live yesterday
Closes
Dec 8, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $188k
This role $173k
$136k most similar roles pay here $229k

This role pays less than 65% of similar roles. Most pay $160,400–$214,900 — the shaded band above. At the midpoint, this role pays about $173k versus about $188k for comparable roles.

Based on 240 similar postings.

Employer

About Upstart

Upstart is an AI lending platform that partners with banks and credit unions to expand access to affordable credit using non-traditional variables.

Upstart currently has 73 open roles on FindRole.

Listed pay typically runs $166,900–$230,450 across 72 roles with salary data.

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View all roles at Upstart

At a glance

TL;DR · Product Quality Manager, Home Lending & Auto

Product Quality Manager, Home Lending & Auto joins the Secured Lending Quality team to build and operate a first-line defense quality control program for home and auto lending products. This role involves leading execution across origination, servicing, and collections, including pre-close and post-close reviews, compliance testing, investor defect analysis, and non-performing loan monitoring. The manager serves as the product owner for the QC Engine, manages sampling methodologies, performs root cause analysis, and develops executive reporting dashboards. Key responsibilities include preparing the function for regulatory exams and partnering with legal, risk, and operations teams to ensure accuracy and salability. Required expertise includes experience in consumer lending regulations, quality control, compliance testing, and risk management. The role addresses the challenge of maintaining high standards for accuracy and compliance within a fast-moving, data-driven secured lending environment.

What you'll do

  • Execute quality control programs across origination, servicing, and collections for secured lending products.
  • Oversee risk-based sampling methodologies to ensure compliance with regulatory expectations.
  • Serve as product owner for the QC Engine by managing rules, validations, and performance reporting.
  • Conduct root cause analysis and remediation for defect trends, investor kickouts, and repurchase demands.
  • Develop quality reports and dashboards to communicate trend analyses to senior leadership.
  • Prepare the Quality function for audits and regulatory exams through robust documentation and evidence management.
  • Manage third-party and subservicer quality reviews to ensure compliance with consumer lending requirements.
  • Support model risk monitoring by reviewing credit decisioning, adverse action accuracy, and early default trends.

What we're looking for

  • Bachelor’s degree or equivalent practical experience.
  • 7+ years of experience in quality control, compliance testing, or risk management in consumer lending for secured products like mortgage or auto.
  • 2+ years of experience leading a QC team or managing quality analysts and auditors.
  • Experience conducting pre-close and post-close file reviews, defect identification, root cause analysis, and corrective action management.
  • Experience with regulatory exams and responses involving agencies such as the OCC, FDIC, CFPB, or state regulators.
  • Experience designing or implementing risk-based and random QC sampling methodologies.
  • Experience with non-performing loan reviews, early default analysis, repurchase reviews, or servicing quality oversight.
  • Working knowledge of key consumer lending regulations applicable to secured products.

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