Product Operations Specialist, Procurement

What you'll do

• Manage the voice-of-customer loop by capturing and prioritizing feedback from CX, Sales, and direct channels.
• Translate customer feedback into actionable product requirements and specifications for Product, Engineering, and Design teams.
• Manage launch operations for new features moving from Alpha to General Availability.
• Directly ship UX fixes and "paper cut" improvements using AI tools to reduce customer friction.
• Use AI tools to automate internal processes and improve release management.
• Build scalable operating systems for release readiness, internal enablement, and issue escalation.
• Analyze data to size opportunities and track support trends or payment flow performance.

What we're looking for

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
• Experience with procurement, intake and approval workflows, spend management, or financial operations (preferred).
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction.
• Ability to translate qualitative feedback into crisp requirements and operational processes.
• Comfort working in ambiguous, technically complex spaces while driving clarity across multiple stakeholders.
• Strong problem solving, prioritization, and communication skills with a bias toward shipping improvements quickly.
• Experience using AI tools (e.g., Claude Code) to accelerate work and directly make product improvements.