Product Operations Specialist, Bill Pay

Ramp

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
New York, NYSan Francisco, CA
Salary
$128,000–$180,000 / yr
Posted
15 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $172k
This role $154k
$118k most similar roles pay here $224k

This role pays less than 60% of similar roles. Most pay $130,125–$213,681 — the shaded band above. At the midpoint, this role pays about $154k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Ramp

Ramp is a corporate spend management platform providing corporate cards, expense management, and accounts payable automation tools to help businesses control spending and operate more efficiently. Industry: Financial Technology & Corporate Spend Management

Ramp currently has 34 open roles on FindRole.

Listed pay typically runs $168,000–$297,330 across 34 roles with salary data.

Most-posted roles

View all roles at Ramp

At a glance

TL;DR · Product Operations Specialist, Bill Pay

Product Operations Specialist | Bill Pay As a Product Operations Specialist | Bill Pay, you will join the Bill Payments team to build and scale workflows that enable customers to manage accounts payable with speed, accuracy, and control. You will reduce customer friction across the bill pay lifecycle, including vendor setup, approvals, payments, reconciliation, and exception handling. Your daily responsibilities include managing the voice-of-customer loop, translating feedback into actionable requirements for Product and Engineering teams, and owning launch operations for new features. You will utilize AI tools to automate processes, improve release management, and directly ship UX fixes. The role requires proficiency in using data to analyze adoption and payment flow performance within a complex fintech environment. Key skills include experience with B2B SaaS, accounts payable workflows, and the ability to translate qualitative feedback into crisp requirements.

What you'll do

  • Manage the voice-of-customer loop by capturing and prioritizing feedback from CX, Sales, and direct channels.
  • Translate customer feedback into actionable product requirements and specifications for engineering and design teams.
  • Manage launch operations for new Bill Pay features as they move from Alpha to General Availability.
  • Ship product improvements and UX fixes directly using AI tools to reduce customer friction.
  • Use AI tools to automate internal processes and improve release management workflows.
  • Build scalable operating systems for release readiness, supportability, and issue escalation across Bill Pay workflows.
  • Analyze data to size opportunities and track trends in adoption, support tickets, and payment performance.

What we're looking for

  • 3+ years of experience in product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
  • Preferred experience with payments, accounts payable, fintech workflows, or financial operations.
  • Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction.
  • Ability to translate qualitative feedback into crisp requirements and operational processes.
  • Experience using AI tools (e.g., Claude Code) to accelerate work and make product improvements.
  • Strong problem solving, prioritization, and communication skills with a bias toward shipping improvements quickly.
  • Comfort working in ambiguous, technically complex spaces while driving clarity across multiple stakeholders.

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