Product Manager, SMB Lending

What you'll do

• Develop a product strategy for Business Banking Onboarding products, specifically focusing on document collection and management.
• Manage discovery efforts and market research to identify customer solutions for the product roadmap.
• Own and maintain the product backlog to support the strategic roadmap and value proposition.
• Build and track key success metrics including cost, functionality, risk posture, and reliability.
• Develop strategies for end-to-end User Acceptance Testing to assess impacts on customer journeys and back-end systems.
• Collaborate with AI engineers to deliver AI-enabled experiences like assistive interfaces and workflow automation.
• Champion responsible AI principles to ensure transparency, user control, and firm governance.
• Build and manage scalable document processing capabilities to automate manual workflows and strengthen controls.

What we're looking for

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions.
• Demonstrated work on AI-enabled or data-assisted products such as assistive UIs, recommendations, retrieval/search, or workflow copilots.
• Familiarity with responsible AI principles and firm controls/governance processes.
• Excellent communication, influencing, and negotiation skills with the ability to develop and maintain collaborative relationships.
• Experience in building and managing scalable document collection and processing capabilities for lending operations.
• Demonstrated prior experience working in a highly matrixed, complex organization (preferred).
• Understanding of product testing cycles, requirements, and execution (preferred).
• Experience in small business banking, lending operations, or financial services product management (preferred).