Principal Technical Program Manager, Merchant Services

What you'll do

• Develop and execute comprehensive project plans including technical requirements, resource allocation, and timelines.
• Oversee complex technology programs while managing budgets, mitigating risks, and resolving operational roadblocks.
• Define program scope, objectives, and deliverables in collaboration with engineering, product, and business stakeholders.
• Champion the adoption of agile methodologies and innovative technical solutions across the organization.
• Identify process optimization opportunities and integrate best practices to drive continuous improvement.
• Create dashboards and executive briefings using tools like Jira and Confluence to facilitate stakeholder decision-making.
• Deliver AI-enabled capabilities by establishing evaluation frameworks, risk controls, and responsible AI guardrails.
• Manage vendor relations and ensure access to shared pools of applications and services.

What we're looking for

• 7+ years of experience in technical program management leading complex projects in large organizations.
• 5+ years of experience building and leading highly effective teams.
• Advanced expertise in stakeholder management, influencing decision-making across functional teams, and providing executive readouts.
• Advanced technical fluency including vendor product knowledge, managing vendor relations, and enabling access to shared applications.
• Advanced analytical reasoning skills to break down business, technical, and operational objectives into manageable tasks.
• Ability to develop dashboards and briefings for senior executives using tools like Jira, Confluence, and SharePoint.
• Ability to identify and deliver AI-enabled capabilities while establishing evaluation frameworks and risk controls.
• Practical understanding of AI techniques and translating use cases into workflows (preferred).