Principal IT Product Manager, Post Sales

Palo Alto Networks

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Santa Clara, CA
Salary
$164,000–$266,000 / yr
Posted
71 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $205k
This role $215k
$149k most similar roles pay here $279k

This role pays more than 62% of similar roles. Most pay $177,137–$233,500 — the shaded band above. At the midpoint, this role pays about $215k versus about $205k for comparable roles.

Based on 240 similar postings.

Employer

About Palo Alto Networks

Palo Alto Networks is a global cybersecurity company offering network security, cloud security, and endpoint protection solutions.

Palo Alto Networks currently has 34 open roles on FindRole.

Listed pay typically runs $159,000–$257,750 across 32 roles with salary data.

Most-posted roles

View all roles at Palo Alto Networks

At a glance

TL;DR · Principal IT Product Manager, Post Sales

As a Principal IT Product Manager, Post Sales, you will join the team to lead the strategic vision and transformation of the post-sales customer ecosystem. You will manage the end-to-end journey from purchase through deployment, consumption, and technical support by breaking down siloed operational tracks into cohesive workflows. Your daily work involves architecting AI-enabled, agentic solutions and designing autonomous or human-in-the-loop systems to simplify processes and accelerate value delivery. You will build an Application Product Roadmap utilizing Salesforce, Gainsight, Clarizen, and custom-built applications while integrating real-time product telemetry data. The role requires expertise in Agentic AI systems, generative conversational AI, and machine learning platforms to create predictive support orchestrations. You will act as a cross-functional bridge between business units and engineering teams to solve complex problems regarding license usage, feature adoption, and automated service chains.

What you'll do

  • Map the end-to-end post-sales customer journey from initial purchase through deployment, consumption, and technical support.
  • Architect a unified product roadmap across Salesforce, Gainsight, Clarizen, and custom internal applications.
  • Design and deploy autonomous or human-in-the-loop AI agents to automate complex service and lifecycle tasks.
  • Integrate generative conversational AI into customer-facing and internal touchpoints to provide proactive experiences.
  • Analyze real-time product telemetry and machine learning data to identify patterns in support trends and engineering escalations.
  • Build functional prototypes using AI-assisted tools to validate data flows and API logic before engineering handoff.
  • Define and monitor success metrics for AI features, including model performance, data quality, and agent accuracy.
  • Serve as the primary cross-functional bridge between business units, R&D, IT architecture, and data engineering teams.

What we're looking for

  • 12+ years of product management experience in enterprise technology, IT Post-Sales, or Customer Experience domains.
  • Proven track record of launching scalable, AI-powered solutions.
  • Demonstrated experience tracking a customer's post-sales journey across entitlement management, consumption, activation, and support.
  • Deep expertise in Agentic AI systems, including autonomous agents and generative conversational frameworks.
  • Experience integrating AI solutions with enterprise platforms like Salesforce, Gainsight, or Clarizen.
  • Ability to communicate complex AI logic and product visions to both technical teams and executive leadership.
  • Proficiency in Agile/Scrum methodologies within an AI or advanced data development context.
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field with an emphasis on AI/ML is preferred.

More like this

Similar roles

Principal Product Manager

Oracle

8 days ago $92,900$209,500
AI SaaS Agentic AI Data Science Real-World Evidence Clinical Trials Pharmacovigilance Digital Health Analytics Data Infrastructure Compliance
10+ yrs exp

Principal Product Manager

Microsoft

38 days ago
Azure AI HPC Large Language Models Data Science APIs Product Roadmap SDL) c Telemetry KPIs OKRs Generative AI

Principal IT Product Manager, AI Support

Palo Alto Networks

Santa Clara, CA 91 days ago $164,000$266,000
Artificial Intelligence Machine Learning Salesforce Service Cloud Omnichannel KCS Agile Scrum Cloud Architecture Data Science Product Management Analytics VoC IT CX
10+ yrs exp

Principal Product Manager

Microsoft

Redmond, WA 113 days ago $165,600$296,400
PKI Cryptography Public Key Infrastructure Security Engineering Identity Infrastructure Certificate Transparency Post-Quantum Cryptography Audit Frameworks Technical Documentation Incident Response
10+ yrs exp

Principal Product Manager

Oracle

Seattle, WA +1 74 days ago $92,900$209,500
Oracle Cloud OCI open-source High Availability Disaster Recovery Observability Data Management
8+ yrs exp