IT Product Manager

Palo Alto Networks

Confirmed live today Trusted

Quick summary

Work type
On-site
Location
Santa Clara, CA
Salary
$164,000–$266,000 / yr
Posted
117 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $196k
This role $215k
$133k $280k
below market most similar roles pay here above market

This role pays more than 72% of similar roles. Most pay $172,300–$219,725 — the blue band above. At the midpoint, this role pays about $215k versus about $196k for comparable roles.

Based on 240 similar postings.

Employer

About Palo Alto Networks

Palo Alto Networks is a global cybersecurity company offering network security, cloud security, and endpoint protection solutions.

Palo Alto Networks currently has 51 open roles on FindRole.

Listed pay typically runs $159,100–$257,400 across 47 roles with salary data.

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View all roles at Palo Alto Networks

At a glance

TL;DR · IT Product Manager

The Principal IT Product Manager will lead the strategic vision and transformation of the post-sales customer ecosystem. This role involves architecting AI-enabled, agentic solutions to simplify processes and accelerate value delivery from purchase through deployment and ongoing support. You will map the end-to-end customer journey, breaking down operational silos to create a unified application roadmap. Key responsibilities include designing autonomous or human-in-the-loop AI agents, leveraging generative conversational AI, and orchestrating telemetry data to provide predictive support. You will utilize tools including Salesforce, Gainsight, Clarizen, and custom-built applications. The role requires expertise in agentic AI systems, machine learning platforms, and Agile/Scrum methodologies to solve complex business problems by correlating support requests with deployment phases and consumption anomalies to improve overall account health.

What you'll do

  • Map the end-to-end post-sales customer lifecycle from initial purchase through deployment, consumption, and technical support.
  • Architect a unified Application Product Roadmap across Salesforce, Gainsight, Clarizen, and custom-built applications.
  • Design and deploy autonomous or human-in-the-loop AI agents to automate complex tasks and resolve deployment blocks.
  • Integrate generative conversational AI into internal and customer-facing touchpoints to provide proactive, personalized experiences.
  • Leverage real-time product telemetry and machine learning to identify patterns in support trends and engineering escalations.
  • Build functional prototypes using AI-assisted tools to validate data flows and API logic before engineering handoff.
  • Write precise epics and user stories with an AI-first lens as part of the AI software development lifecycle.
  • Establish and monitor KPIs for AI-powered features, including model performance, data quality, and agent execution accuracy.

What we're looking for

  • 12+ years of product management experience in enterprise technology, IT Post-Sales, or Customer Experience domains.
  • Proven track record of launching scalable, AI-powered solutions.
  • Demonstrated experience tracking a customer’s post-sales journey across entitlement management, consumption, activation, provisioning, customer success, and support.
  • Ability to use first-principles logic to reconstruct simplified architectures from raw data flows.
  • Deep expertise in Agentic AI systems, including autonomous agents, human-in-the-loop validation, and generative conversational frameworks.
  • Proven experience integrating AI solutions with enterprise platforms like Salesforce, Gainsight, Clarizen, or custom applications.
  • Exceptional communication skills to articulate complex AI logic to both technical engineering teams and non-technical executive leadership.
  • Proficiency in Agile/Scrum methodologies within an AI or advanced data development context.
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (preferred).

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