Director, IT Product Management CX, AI

Palo Alto Networks

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Santa Clara, CA
Salary
$234,100–$321,300 / yr
Posted
1 day ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $235k
This role $278k
$170k most similar roles pay here $337k

This role pays more than 78% of similar roles. Most pay $200,000–$270,244 — the shaded band above. At the midpoint, this role pays about $278k versus about $235k for comparable roles.

Based on 240 similar postings.

Employer

About Palo Alto Networks

Palo Alto Networks is a global cybersecurity company offering network security, cloud security, and endpoint protection solutions.

Palo Alto Networks currently has 40 open roles on FindRole.

Listed pay typically runs $164,000–$266,000 across 38 roles with salary data.

Most-posted roles

View all roles at Palo Alto Networks

At a glance

TL;DR · Director, IT Product Management CX, AI

Director, IT Product Management CX, AI leads the strategic AI vision and transformation across critical domains including Entitlement and Consumption Management, New Product Introduction, Licensing and Provisioning, and Customer Support and Success. Reporting to the Senior Director of Application IT, this leader manages a team of Application Product Managers to build an AI-enabled product roadmap spanning Salesforce and custom applications. The role involves translating business objectives into actionable roadmaps, streamlining complex processes like quoting and provisioning, and integrating advanced technologies such as generative AI, LLMs, RAG, and agentic AI into the customer experience. Key technical requirements include proficiency with tools like Lovable, Cursor, Replit, and Claude, alongside expertise in cloud-native architectures, APIs, and data platforms. The position solves the challenge of replacing manual workflows with automated, scalable solutions to enhance both internal operations and external user journeys.

What you'll do

  • Define and execute the product vision, strategy, and roadmap for entitlement management, licensing, and customer success systems.
  • Lead and mentor a high-performing team of Application Product Managers to drive innovation and accountability.
  • Act as a strategic advisor to executive stakeholders to align technical solutions with business goals and customer experience improvements.
  • Integrate new products into the post-sales experience to accelerate time-to-market and ensure scalable delivery models.
  • Embed advanced AI technologies and intelligent automation across the customer experience portfolio to enhance engagement and resolution.
  • Collaborate with engineering leaders to ensure all product solutions meet standards for scalability, security, and architectural integrity.
  • Manage the full product lifecycle from ideation and prototyping to launch and continuous improvement of internal and external tools.
  • Utilize a data-driven approach to define success metrics and KPIs that guide decision-making and improve product performance.

What we're looking for

  • Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
  • MBA or advanced degree in a relevant technical or business discipline (preferred).
  • 10+ years of experience in Product Management building enterprise software, AI-native applications, and complex SaaS platforms.
  • 7+ years in senior leadership roles overseeing teams of Product Managers and managing strategic portfolios.
  • Proven ability to build products from concept to production using tools like Lovable, Cursor, Replit, or Claude (preferred).
  • Deep expertise in generative AI, agentic AI, LLMs, RAG, and intelligent automation for enterprise workflows.
  • Experience with Licensing, Entitlements, Consumption Management, and SaaS business models.
  • Experience with Salesforce Service Cloud, Gainsight, or related GTM and CX platforms (preferred).

More like this

Similar roles

Director, AI Product Management

Lam Research

Fremont, CA 57 days ago $168,000–$350,000
AI MLOps Data Governance Responsible AI Product Management Roadmapping Digital Transformation KPIs OKRs Software Engineering
10+ yrs exp Hybrid

Director, Product Management, Enterprise AI

Capital One Financial

McLean, VA +3 65 days ago
Generative AI LLM Orchestration Agentic Frameworks Product Management Roadmap Prioritization Governance Standards Software Engineering Information Systems Analytics
7+ yrs exp

Director, AI Software Product Management

Qualcomm

San Diego, CA +1 15 days ago $198,200–$297,400
ONNX Runtime PyTorch Windows AI Generative AI LLMs Agentic AI RAG Hugging Face OpenVINO TensorRT CoreML RoCm MLIR Quantization Kernel Fusion Graph Optimization CPU GPU NPU
8+ yrs exp

Director, Product Management

Walmart

Sunnyvale, CA +1 58 days ago $169,000–$338,000
Machine Learning Graph Intelligence KYC KYB Fraud Detection Data Science Decisioning Platforms Rule Management Systems Product Management WCAG) 2.2 AA Experimentation
10+ yrs exp

Director, Product Management

Regeneron

Sleepy Hollow, NY 18 days ago $260,000–$305,200
Oracle ERP Oracle Fusion Oracle EBS SaaS EDI API Integration Agile Jira RBAC ABAC ITGC SOX Controls Procure to Pay Order to Cash Data Architecture
10+ yrs exp