Principal Coordinator, Tech Operations

Capital One Financial

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Plano, TX
Employment: Full-time
Posted: 32 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $184k

$126k $244k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $152,887–$214,500.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2107 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1107 roles with salary data.

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At a glance

TL;DR · Principal Coordinator, Tech Operations

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The Principal Coordinator, Tech Operations joins a large geographically dispersed organization to serve as a customer first technology support associate. This role focuses on troubleshooting laptop issues for both Windows and Mac operating systems, providing mobile device support, and performing password resets. Day-to-day responsibilities include providing technical support through remote access tools to achieve first call resolution, monitoring and responding to tickets, calls, chats, and in-person service requests, and utilizing Service Now as the primary ticketing tool to track and escalate issues. The position also involves assisting with the onboarding and training of new agents. Required skills include excellent written and verbal communication, remote help desk support experience, and knowledge of hardware and software troubleshooting within a corporate technical support environment.

Skills

Windows Service Now ITIL Mobile Device Support Soft Phone Chat Modules

What you'll do

Troubleshoot laptop issues for both Windows and Mac operating systems.
Provide technical support for mobile devices and perform password resets.
Resolve internal end-user issues using remote access tools to achieve first-call resolution.
Monitor and respond to tickets, calls, chats, and in-person service requests.
Use ServiceNow to track, manage, and escalate technical support tickets.
Interact with end users via soft phone or chat modules to resolve hardware and software issues.
Train new agents and facilitate shadowing opportunities for onboarding.

What we're looking for

High School Diploma, GED, or equivalent certification.
At least 1 year of remote help desk support experience.
Excellent written and verbal communication skills.
Experience troubleshooting Windows and Mac laptops and mobile devices.
Experience using ServiceNow as a ticketing tool.
Associate’s Degree in Computer Science, Information Systems, and Engineering (preferred).
2+ years of remote help desk support experience (preferred).
1+ year of Mac support experience (preferred).
1+ year of Windows OS support experience (preferred).
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate (preferred).

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