below marketmost similar roles pay hereabove market
This role pays less than
86%
of similar roles. Most pay
$155,475–$214,500
— the blue band above.
At the midpoint, this role pays about
$135k
versus about
$185k
for comparable roles.
Based on 240 similar postings.
Employer
About Walmart
Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail
Walmart currently has
719 open roles
on FindRole.
Listed pay typically runs
$117,000–$234,000
across 592 roles with salary data.
The (USA) Principal, Technology Operations leads the Voice of the Advocate – Systems team to manage the business technology experience across agent-facing tools, platforms, vendors, and AI capabilities. This role involves leading strategic planning, budgeting, risk management, and performance monitoring to optimize resource allocation. You will define enterprise requirements, priorities, and acceptance criteria while leading capability placement, rationalization, and standardization decisions. Key responsibilities include owning interoperability, establishing scalable technology patterns, and influencing Product and Engineering roadmaps to improve metrics like AHT and cost to serve. The position requires expertise in program and financial management, stakeholder engagement, and technology strategy. Preferred skills include experience with CRM, contact center technology, workflow orchestration, and AI, all while solving complex problems within a large-scale technology landscape.
Technical Program Management
System Design
Cloud Infrastructure
Project Management
Risk Management
Operational Excellence
WCAG) 2.2 AA
Product Design
Information Systems
System Architecture
Technical Design
Program Management
Project Management
Automation
WCAG) 2.2 AA
Information Systems
Risk Mitigation
Data-driven Insights
Product Design