Senior Associate, Owned Strategy Implementation & Automation

What you'll do

• Lead the intake, prioritization, and execution planning for owned media ad placements on chase.com and the mobile app.
• Translate marketing objectives from business partners into technical requirements, timelines, and launch criteria.
• Manage end-to-end implementation of ads, including assembly, targeting configuration, testing, and production release.
• Develop and improve standardized workflows and playbooks to increase delivery predictability and reduce rework.
• Design and implement AI-driven automation for workflow routing, prioritization, and reporting to improve speed-to-market.
• Define QA strategies, acceptance criteria, and release readiness gates to ensure high build quality.
• Perform root-cause analysis on defects and launch issues to implement systemic fixes.
• Build and scale AI-powered monitoring systems to proactively identify delivery or performance anomalies.

What we're looking for

• Bachelor's degree in Information Systems, Computer Science, Marketing, or a related field.
• 5+ years of experience in digital operations and release governance with measurable improvements in speed-to-market and build quality.
• Knowledge of Agile operating principles and experience working within sprint cycles.
• Experience driving workflow automation and building operational reporting/monitoring such as automated dashboards and KPI tracking.
• Experience working in staged environments for both Development and QA.
• Experience with technologies including Sapiens, Tableau, Adobe Experience Manager, Salesforce Marketing Cloud, and Segment.
• Demonstrated expertise in testing technologies for digital programs, including omni-channel access and customer experience.
• Ability to translate strategic goals into technology solutions while collaborating across cross-functional teams.
• Ability to lead transformation by defining new processes, project plans, and metrics (preferred).
• Experience using AI to drive automation in martech/ops environments (preferred).
• Comprehensive knowledge of industry best practices in designing and implementing omni-channel journeys (preferred).
• Experience designing intake/prioritization models and capacity management for high-volume marketing delivery (preferred).