below marketmost similar roles pay hereabove market
This role pays less than
83%
of similar roles. Most pay
$115,000–$168,000
— the blue band above.
At the midpoint, this role pays about
$108k
versus about
$142k
for comparable roles.
Based on 240 similar postings.
Employer
About Daily Pay
DailyPay is an employee financial wellness platform that allows workers to access their earned wages before payday, helping employers improve retention and financial well-being for their employees. Industry: Financial Technology & Employee Benefits
Daily Pay currently has
5 open roles
on FindRole.
Listed pay typically runs
$136,000–$190,000
across 5 roles with salary data.
The Operational Insights Specialist supports daily contact center analytics by embedding generative AI tools into routine operational and reporting workflows. You will execute and monitor automated AI prompt pipelines to analyze interaction logs, transcripts, and customer sentiment metrics. Your daily responsibilities include transforming unstructured data into structured summary metrics, maintaining visual dashboards, and auditing AI-generated outputs to ensure accuracy. You will use SQL, Snowflake, and Tableau to manage performance scorecards while utilizing models like Anthropic Claude, Google Gemini, and OpenAI. The role requires proficiency in Python or R for data manipulation and a strong understanding of contact center metrics like AHT, CSAT, and FCR. You will solve operational bottlenecks by automating manual reporting tasks and providing actionable trend analyses for leadership.
Python
R
SQL
Power BI
Tableau
ETL
API
Data Governance
Data Warehousing
Cloud Data Platforms
Data Pipelines
Business Requirements Documents
Data Quality Management
Enterprise Data Architecture
AFSIM
Cameo
MagicDraw
SysML
MBSE
Python
Reinforcement Learning
LLM
ROS 2
Isaac Sim
NVIDIA Omniverse
Docker
Git
Linux
Multi-agent Systems
Data Science
Data Analytics