This role pays less than
85%
of similar roles. Most pay
$119,525–$170,000
— the shaded band above.
At the midpoint, this role pays about
$108k
versus about
$145k
for comparable roles.
Based on 239 similar postings.
Employer
About Daily Pay
DailyPay is an employee financial wellness platform that allows workers to access their earned wages before payday, helping employers improve retention and financial well-being for their employees. Industry: Financial Technology & Employee Benefits
The Operational Insights Specialist supports daily contact center analytics by embedding generative AI tools into routine operational and reporting workflows. You will be responsible for executing automated AI prompt pipelines to process unstructured customer interaction data, such as logs and transcripts, to identify trends in sentiment and agent performance. The role involves transforming this data into structured metrics, maintaining visual dashboards, and auditing AI-generated outputs to ensure accuracy. To succeed, you must possess experience with LLM workflows using models like Anthropic Claude, Google Gemini, or OpenAI, alongside proficiency in SQL, Tableau, Snowflake, and scripting languages like Python or R. You will solve operational challenges by automating manual reporting tasks and providing actionable insights on contact center metrics such as AHT, CSAT, and FCR to drive continuous service improvements across the department.
Zapier
Make
LLM APIs
Claude
Model Context Protocol (MCP)
Prompt Engineering
SQL
Python
Low-code/No-code Platforms
Business Intelligence
Process Automation
Workflow Optimization
SaaS
GRC