This role pays less than
84%
of similar roles. Most pay
$117,875–$168,075
— the shaded band above.
At the midpoint, this role pays about
$108k
versus about
$143k
for comparable roles.
Based on 240 similar postings.
Employer
About Daily Pay
DailyPay is an employee financial wellness platform that allows workers to access their earned wages before payday, helping employers improve retention and financial well-being for their employees. Industry: Financial Technology & Employee Benefits
Daily Pay currently has
8 open roles
on FindRole.
Listed pay typically runs
$136,000–$199,500
across 8 roles with salary data.
The Operational Insights Specialist supports daily contact center analytics by embedding generative AI tools into routine operational and reporting workflows. You will execute and monitor automated AI prompt pipelines to process unstructured customer interaction data, such as logs and transcripts, to generate actionable reports on sentiment, agent performance, and operational trends. The role involves maintaining visual dashboards, performing data validation, and auditing AI-generated outputs to ensure accuracy. Key responsibilities include automating manual reporting tasks and coordinating with technical teams for secure integration. You will utilize SQL, Snowflake, Tableau, and scripting languages like Python or R to manage data. Required expertise includes experience with LLM workflows using models like Anthropic Claude, Google Gemini, and OpenAI, alongside a strong understanding of contact center metrics such as AHT, CSAT, FCR, and QA scores.
Generative AI
LLM
SQL
Tableau
Snowflake
Python
R
Data Visualization
Data Analytics
Business Intelligence
API
Automation
Contact Center Analytics
Speech Analytics