Onsite Administrator Level II, Printer Technician

HP Inc.

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Falls Church, VA
Posted
119 days ago
Freshness
Confirmed live yesterday
Closes
Dec 27, 2026

Market check

Salary context

How this pay compares to similar roles

Similar $139k
$96k $182k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $104,225–$173,526.

Based on 240 similar postings.

Employer

About HP Inc.

HP Inc. is a global technology company that develops and sells personal computers, printers, and related supplies and services. Its products include laptops, desktops, workstations, and printing solutions for consumers and businesses worldwide.

HP Inc. currently has 115 open roles on FindRole.

Listed pay typically runs $130,700–$205,200 across 95 roles with salary data.

Most-posted roles

View all roles at HP Inc.

At a glance

TL;DR · Onsite Administrator Level II, Printer Technician

The Onsite Administrator Level II (Printer Technician) is responsible for the advanced troubleshooting, repair, installation, and optimization of enterprise printing environments. Working within a technical support team, the technician performs major hardware repairs on components like fusers, transfer belts, and formatter boards while resolving complex firmware and connectivity issues. Daily tasks include configuring network printing environments using TCP/IP, DNS, DHCP, and SNMP protocols, as well as managing print servers and queues. The role requires supporting enterprise print management software and secure printing technologies while mentoring junior staff. Key skills include hardware maintenance, root cause analysis, and knowledge of Microsoft Active Directory and Group Policy. This position solves complex hardware failures and print quality defects to ensure reliable performance across large-scale managed print services environments.

What you'll do

  • Diagnose and resolve complex hardware failures, firmware problems, and print quality defects.
  • Perform major repairs and component replacements including fusers, transfer belts, and formatter boards.
  • Configure and troubleshoot network printing environments including TCP/IP, DNS, DHCP, and print servers.
  • Install and support enterprise print management solutions and secure printing technologies.
  • Analyze recurring issues to implement permanent corrective actions and improve device reliability.
  • Manage escalated service tickets as the highest level of support before vendor escalation.
  • Provide technical guidance and training to Level 1 and Level 2 technicians.
  • Maintain accurate service documentation, repair records, and root cause analysis reports.

What we're looking for

  • 5+ years of experience in maintenance or quality-related environments.
  • Experience supporting enterprise printers, copiers, and multifunction devices.
  • Strong understanding of printer hardware architecture and repair procedures.
  • Advanced knowledge of printing environments, print servers, and network protocols.
  • Experience troubleshooting and supporting enterprise print management software.
  • Ability to perform detailed diagnostics and root cause analysis.
  • Excellent customer service, communication, and leadership skills.
  • Print Manufacturer certifications (preferred); CompTIA A+, Network+, or equivalent technical certifications (preferred).

More like this

Similar roles

Implementation Onsite Technician II

Motorola Solutions

Remote (Salt Lake City, UT) 7 days ago $60,000–$70,000
Video Management Systems (VMS) Network Infrastructure IP Cameras Network Equipment System Integration Deployment Scripts Access Controls Technical Troubleshooting Security Baselines IP Allocations Hardware Assets Edge Devices
3+ yrs exp Remote

Help Desk Technician II

General Dynamics

McConnell AFB, KS 64 days ago
Windows 11 Hardware Troubleshooting Computer Systems Network Security WLAN Information Assurance Operating Systems
3+ yrs exp

Network Operations Center Technician II

Leidos

Shiloh, IL 4 days ago
ServiceNow ITSM Cisco Juniper Routers Switches Crypto Devices MS Office Suite IP Architecture DWDM Optical Switching MSPP LAN Maintenance Fault Management Change Management SolarWinds F5 Networks ITILv4 Security+ CCNA CCNP JNCIA-Junos CYSA+ CASP
1+ yrs exp

Help Desk Technician II

General Dynamics

Annapolis Junction, MD 84 days ago
Help Desk Support Technical Support Troubleshooting Microsoft Office Remote Access Tools Desktop Mirroring Security+ PWS 9.1
1+ yrs exp

System Service Representative

IBM

Richmond, VA 21 days ago
Salesforce Watson Einstein Analytics Hybrid Cloud Operating Systems Hardware Software IT Engineering Data Analytics SaaS Technical Delivery Assessment Installation Planning Maintenance

Test Engineer I/II, System Administrator

General Dynamics

Middletown, RI +1 12 days ago
Active Directory Group Policy RHEL Bash PowerShell VLANs Routing Firewall Administration ACLs IPSec SSL VPN Wireshark tcpdump DISA STIGs Hyper-V Agile Jira Git Microsoft Office
1+ yrs exp