Night Help Desk Manager - Top Secret clearance

General Dynamics

Quick summary

Work type: On-site
Location: Washington, DC
Salary: $107,744–$126,500 / yr
Posted: 3 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $162k

This role $117k

$97k most similar roles pay here $206k

This role pays less than 85% of similar roles. Most pay $129,575–$195,150 — the shaded band above. At the midpoint, this role pays about $117k versus about $162k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 439 open roles on FindRole.

Listed pay typically runs $112,924–$149,500 across 366 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Night Help Desk Manager - Top Secret clearance

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The Night Help Desk Manager role at GDIT involves leading after-hours support teams for prestigious federal government clients, ensuring continuous IT service excellence. This senior position requires overseeing both classified and unclassified environments, managing night-shift technical staff who resolve hardware, software, and network issues. Key responsibilities include supervising technicians, implementing training programs, analyzing performance metrics, and recommending system improvements to optimize off-peak operations. The ideal candidate must have a BA/BS or equivalent experience, 5+ years of relevant IT management, CompTIA Security+ certification within six months, and an active Top Secret clearance with SCI eligibility. This role demands strong leadership, technical oversight, and adherence to stringent security protocols in a fast-paced, critical environment.

Skills

CompTIA Security+ Top Secret Clearance SCI Eligibility English Language Assessment IT Service Management Help Desk Operations Technical Support Team Leadership Security Compliance Performance Metrics Analysis Training Program Development System Troubleshooting Network Systems Support Hardware and Software Support Customer Service Excellence

What you'll do

Oversee non-business hours help desk operations for both classified and unclassified environments.
Manage night-shift technical support staff to ensure high-quality service delivery.
Develop and implement training programs to enhance technician skills in after-hours support.
Analyze performance metrics to identify trends and drive process optimization.
Guide staff in resolving complex technical issues across various systems and services.
Recommend system improvements tailored to the unique challenges of night-shift operations.

What we're looking for

US citizenship and active Top Secret clearance with SCI eligibility required.
At least 5 years of experience in IT operations management or a related field.
Strong leadership skills to manage night-shift technical support teams.
CompTIA Security+ certification within 6 months of starting the role.
Ability to develop and implement training programs for after-hours support.
Experience analyzing performance metrics and driving process optimization.

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