This role pays less than
88%
of similar roles. Most pay
$139,567–$199,125
— the shaded band above.
At the midpoint, this role pays about
$115k
versus about
$169k
for comparable roles.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
439 open roles
on FindRole.
Listed pay typically runs
$112,924–$149,500
across 366 roles with salary data.
As a Knowledge Technical Writer at GDIT, you will join a dynamic IT team in Washington, D.C., to develop and maintain Standard Operating Procedures (SOPs), knowledge articles, and user guides for the Tier 1 Help Desk. Your day-to-day responsibilities include analyzing help desk performance data to identify knowledge gaps, translating informal troubleshooting steps into clear documentation, and collaborating with Quality and Training teams to create training materials based on established SOPs. You will manage the full lifecycle of documentation, track KPIs related to content effectiveness, and support Tier 1 technicians by guiding them to correct documentation while gathering feedback for continuous improvement. This role requires a strong background in customer support, ticketing systems, and writing articles, with an emphasis on clear communication and attention to detail. You must obtain CompTIA Security+ certification within six months of starting and maintain an active Top Secret security clearance with SCI eligibility.