Help Desk Manager, MAC Specialist / Quality Assurance

General Dynamics

Quick summary

Work type
On-site
Location
Washington, DC
Salary
$107,744–$126,500 / yr
Posted
3 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $173k
This role $117k
$95k most similar roles pay here $226k

This role pays less than 83% of similar roles. Most pay $132,375–$213,375 — the shaded band above. At the midpoint, this role pays about $117k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 439 open roles on FindRole.

Listed pay typically runs $112,924–$149,500 across 366 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Help Desk Manager, MAC Specialist / Quality Assurance

Role Posting Log in to save

As a Help Desk Manager at GDIT, you will lead the macOS support team in providing top-tier IT assistance to high-level federal government clients. Your daily responsibilities include resolving complex technical issues for Apple hardware and software, ensuring adherence to quality standards, and collaborating with leadership on process improvements. You will mentor junior technicians, conduct root-cause analysis, and integrate emerging technologies into operational workflows. This role requires a strong background in macOS systems, IT help desk support, and CompTIA Security+ certification within six months of hire. With an active Top Secret clearance and SCI eligibility, you will work independently to maintain high service standards in a 24/7 environment, contributing significantly to the success of executive-level IT operations.

Skills

macOS AppleHardware CompTIASecurity+ VPNSupport ConnectivityIssues AccountAccess QualityAssurance RootCauseAnalysis KnowledgeBase TrainingMaterials EmergingTechnologies CI/CD TopSecretClearance SCIEligibility

What you'll do

  • Provides advanced technical support for macOS systems and Apple hardware.
  • Reviews tickets to ensure adherence to quality standards and escalation procedures.
  • Partners with Quality Assurance Coordinator to develop solutions and best practices.
  • Serves as a technical expert, providing mentorship and training for the Mac team.
  • Conducts root cause analysis on recurring issues and recommends process improvements.
  • Coordinates with network teams to resolve complex connectivity and account access issues.
  • Maintains awareness of emerging Apple technologies and integrates them into operational processes.

What we're looking for

  • US citizenship and active Top Secret clearance with SCI eligibility required.
  • 5+ years of experience in IT help desk support, preferably macOS systems.
  • CompTIA Security+ certification within 6 months of starting the role.
  • Ability to pass a basic English language assessment test.
  • Experience in quality assurance and mentoring Tier 1 and Tier 1.5 technicians.
  • Knowledge of emerging Apple technologies and ability to integrate them into operations.
  • Strong customer service skills for executive and VIP user support.

Related searches

More HELP DESK MANAGER jobs HELP DESK MANAGER jobs in Washington All jobs at General Dynamics

More like this

Similar roles

Help Desk Manager

General Dynamics

Fort Bragg, NC 3 days ago $85,000–$115,000
ActiveDirectory SCCM PXEBoot STIGs IAVAs MSPowerShell NetworkOperationsCenter HelpDeskSoftware Troubleshooting Linux WindowsServer MicrosoftAzure Security+Certification MCSA2016 CIOPolygraph
Save

Night Help Desk Manager - Top Secret clearance

General Dynamics

Washington, DC 3 days ago $107,744–$126,500
CompTIA Security+ Top Secret Clearance SCI Eligibility English Language Assessment IT Service Management Help Desk Operations Technical Support Team Leadership Security Compliance Performance Metrics Analysis Training Program Development System Troubleshooting Network Systems Support Hardware and Software Support Customer Service Excellence
Save

Team Lead Help Desk Technician V, Executive/VIP Support

General Dynamics

Washington, DC 3 days ago
Windows Microsoft 365 Active Directory Azure Active Directory ServiceNow Intune MECM/SCCM VPN Mobile Device Support iOS Android Endpoint Security Solutions Network Troubleshooting DNS DHCP Microsoft Teams Rooms Zoom Webex VTC Tanium MFA
Save

Knowledge Technical Writer, Active Top Secret Required

General Dynamics

Washington, DC 3 days ago $107,744–$123,050
CompTIA Security+ Standard Operating Procedure (SOP) Ticketing Systems User Guide Creation Knowledge Base Management Training Materials Development KPI Tracking Top Secret Clearance SCI Eligibility Docker Git JIRA Confluence Microsoft Office Suite CI/CD AWS Google Workspace
Save

Help Desk Manager

Leidos

Chantilly, VA 44 days ago $92,300–$166,850
Oracle IdAM Apache Webgates CA API Gateway Shell Bash LDAP PKI Authentication Linux UNIX WebLogic
Save

Sr. IT Systems Administrator (Top Secret Clearance)

SpaceX

Washington, DC 8 days ago $95,000–$120,000
Windows Active Directory PowerShell Linux DHCP DNS IIS MSSQL NPS Exchange SharePoint IPv4 Switching Routing Firewalls High Availability Architecture Networking Technologies
Save