Help Desk Manager

General Dynamics

Quick summary

Work type
On-site
Location
Fort Bragg, NC
Salary
$85,000–$115,000 / yr
Posted
3 days ago
Nearby
34 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $168k
This role $100k
$71k most similar roles pay here $218k

This role pays less than 93% of similar roles. Most pay $131,750–$203,587 — the shaded band above. At the midpoint, this role pays about $100k versus about $168k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 439 open roles on FindRole.

Listed pay typically runs $112,924–$149,500 across 366 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Help Desk Manager

Role Posting Log in to save

As a Help Desk Manager at GDIT, you will lead and oversee all help desk operations for the US Army Intelligence and Security Command (INSCOM), ensuring timely and competent service across various inquiries and issues. Your responsibilities include managing staff, optimizing processes, resolving escalated problems, and recommending technology improvements to enhance user experience and operational efficiency. You will develop problem-solving guidelines, streamline systems, and maintain databases and ticketing systems for effective issue tracking. With a focus on Active Directory functions, network operations, and system administration tasks like imaging and STIG implementation, you must possess extensive IT troubleshooting skills and knowledge of DoD-specific processes. Additionally, the role requires familiarity with Microsoft Azure Administrator or equivalent certifications and the ability to obtain a CI Polygraph if necessary.

Skills

ActiveDirectory SCCM PXEBoot STIGs IAVAs MSPowerShell NetworkOperationsCenter HelpDeskSoftware Troubleshooting Linux WindowsServer MicrosoftAzure Security+Certification MCSA2016 CIOPolygraph

What you'll do

  • Manage and oversee all help desk operations to ensure timely service delivery.
  • Lead, mentor, and evaluate help desk staff for high-quality support services.
  • Analyze inquiries to identify recurring issues and recommend solutions.
  • Maintain and monitor problem management databases and ticketing systems.
  • Resolve escalated technical issues and provide incident resolution for users.
  • Perform system administration tasks including security updates and OS installations.

What we're looking for

  • US citizenship required
  • At least 7 years of IT support experience
  • DoD 8570.01-M IAT Level II certification or equivalent
  • Proficiency in Active Directory functions and network operations
  • Experience with imaging systems, STIGs/IAVAs, and SCCM/PXE Boot
  • Willingness to obtain CI Polygraph for certain positions

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