This role pays less than
94%
of similar roles. Most pay
$148,911–$210,000
— the shaded band above.
At the midpoint, this role pays about
$100k
versus about
$179k
for comparable roles.
Based on 239 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1123 open roles
on FindRole.
Listed pay typically runs
$124,093–$150,385
across 984 roles with salary data.
Help Desk Manager
The Help Desk Manager oversees all aspects of enterprise help desk operations, including staffing, performance management, and service delivery for the US Army Intelligence and Security Command. This role involves leading and mentoring staff to provide high-quality support, resolving escalated technical issues, and developing process improvements to enhance user experience. Day-to-day responsibilities include managing ticketing systems, performing system administration on desktop devices, monitoring networks in a real-time NOSC environment, and overseeing hardware imaging and configuration via SCCM and PXE Boot. The position requires expertise in Active Directory, STIGs, IAVA implementation, and troubleshooting for mobile, network, and storage devices. Candidates must possess an Associate's degree and seven years of experience. Technical requirements include proficiency in hardware/software troubleshooting, network administration, and specific certifications such as Security+ or equivalent.
Microsoft Office
CompTIA Security+
IT Support
Hardware
Software
Network Systems
Help Desk Operations
Technical Support
Service Delivery
Process Optimization
BMC Helix
BMC Remedy
365
MS Teams
Windows
Azure
Security+
IT Troubleshooting
Account Administration
Service Level Agreements
Asset Inventory
Change Management
ServiceDesk Plus
ITIL
Root Cause Analysis (RCA)
CMDB
Power BI
AWS
Azure
Incident Management
Knowledge Management
Asset Management
Risk Management
Data Analysis
Change Management
Problem Management