The Network Support Technician joins the AGUN program to provide technical support for the Army's global wide area network and security infrastructure. This role involves supporting 24x7x365 operations, managing service tickets within JIRA Service Desk, and executing network policy changes. The technician will perform legacy environment discovery, support network modernization initiatives, and provide Tier II operational support for geographically dispersed enterprise environments. Key responsibilities include troubleshooting complex issues, analyzing performance, and ensuring network availability. Required technical skills include experience with Cisco SD-WAN, Software Defined Networking, VMware, and Red Hat Enterprise Linux. Candidates must also possess knowledge of protocols like BGP, IPSec VPNs, and Layer 2/3 Routing, alongside experience with tools such as InfoVista, Palo Alto Networks, and Juniper Networks to maintain global network performance and security.
Support 24x7x365 AGUN operations and provide regular status updates to the Global Cyber Center.
Execute standard network policy changes, remediation activities, and pre-approved operational workflows.
Manage, triage, and track service tickets using JIRA Service Desk and other ITSM platforms.
Provide Tier II operational support for the Army's global network infrastructure.
Analyze network performance to identify optimization strategies for capacity and reliability.
Troubleshoot and resolve complex network issues across geographically dispersed enterprise environments.
Support network migration, integration, and operational sustainment activities.
Perform legacy environment discovery and assess current capabilities to support network modernization.
What we're looking for
Active Secret Clearance required.
Bachelor's degree with 2+ years of relevant experience, or additional directly applicable experience in lieu of a degree.
Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
Demonstrated experience supporting Cisco SD-WAN environments and knowledge of Software Defined Networking (SDN) concepts.
Experience with virtualization technologies including VMware and Red Hat Enterprise Linux environments.
Hands-on experience with InfoVista network performance management tools and experience with two or more specific network technologies (e.g., Cisco DNA Center, Juniper, Palo Alto).
Experience utilizing IT Service Management (ITSM) ticketing tools and strong understanding of networking concepts like BGP, IPSec VPNs, and Firewalls.
Cisco Certified Network Professional (CCNP) certification or equivalent (preferred).