Network Support Technician

What you'll do

• Provide Tier 2 support for hardware, software, applications, network diagnostics, and cloud services.
• Install, configure, and maintain network communication devices, servers, storage arrays, and tape backup units.
• Support network-attached devices including computers, printers, biometric devices, and medical equipment.
• Manage mobile and wireless devices such as smartphones, tablets, and hotspots.
• Monitor ServiceNow tickets to troubleshoot and resolve issues according to documentation templates.
• Maintain server configurations, security patches, and system backup health.
• Perform cabling support and equipment deployment within data centers and remote wiring closets.
• Provide onsite and remote support for 24x7 LANs and video teleconferencing infrastructure.

What we're looking for

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Must possess a Public Trust clearance.
• Must pass a Motor Vehicle Records check for "Regular Driver" status.
• Associate Degree or equivalent experience.
• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role (preferred).
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
• General knowledge of network products and systems.
• Experience in a rapid-paced, time-sensitive, high-quality environment.
• Experience in providing technical enterprise support within a large, complex organization (preferred).
• Experience performing IT hardware repairs and installing replacement parts (preferred).
• Prior hands-on experience with the setup, configuration, and administration of servers and backups (preferred).
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications (preferred).