Network Operations Center Help Desk Engineer

L3Harris

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Colorado Springs, CO
Salary
$67,000–$124,000 / yr
Posted
16 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $160k
This role $96k
$52k most similar roles pay here $208k

This role pays less than 97% of similar roles. Most pay $126,725–$193,000 — the shaded band above. At the midpoint, this role pays about $96k versus about $160k for comparable roles.

Based on 240 similar postings.

Employer

About L3Harris

L3Harris Technologies is a US aerospace and defense technology company providing space and airborne systems, communications, electronic warfare, and missile propulsion solutions for government and commercial customers.

L3Harris currently has 680 open roles on FindRole.

Listed pay typically runs $106,500–$197,500 across 247 roles with salary data.

Most-posted roles

View all roles at L3Harris

At a glance

TL;DR · Network Operations Center Help Desk Engineer

Network Operations Center Help Desk Engineer The Network Operations Center Help Desk Engineer joins the engineering team to manage and maintain critical infrastructure within a Microsoft Server environment. This role involves maintaining servers and virtual environments according to DoD Netops governance while overseeing the design, implementation, and performance monitoring of hardware and software systems. The engineer provides essential network support for a Department of Defense Senior Leader Network, ensuring immediate resolution of connectivity issues and managing WAN router, switch, and other networking configurations. Key responsibilities include monitoring RF connections, managing SATCOM resources, coordinating with DISA on data flows, and performing post-mission analysis to optimize future performance. The role requires proficiency in Windows System Administration, COMSEC/TRANSEC equipment troubleshooting, and proactive system health diagnostics. This position supports high-level missions by ensuring continuous network availability and resolving hardware or software failures under minimal supervision.

What you'll do

  • Manage and maintain Microsoft Server environments and virtual infrastructure per DoD Netops procedures.
  • Provide Tier I/II engineering support to subscriber aircraft and terrestrial networks during high-level missions.
  • Monitor and manage SATCOM RF resources, including frequency control, power levels, and hand-offs.
  • Resolve network connectivity issues and hardware/software failures immediately to ensure continuous system availability.
  • Perform pre-mission and post-mission analysis to evaluate performance trends and optimize future operations.
  • Manage COMSEC and TRANSEC equipment while troubleshooting keying material issues.
  • Conduct preventative maintenance and root cause analysis to identify and resolve potential network outages.
  • Coordinate with DISA regarding data flows and manage authorized service interruptions for RF equipment.

What we're looking for

  • Must have an active Top Secret clearance with SCI eligibility.
  • Bachelor's degree and at least 2 years of related experience, or a graduate degree with 0 to 2 years of experience.
  • Minimum of 4 years of networking troubleshooting experience is acceptable in lieu of a degree.
  • Experience in managing and maintaining Microsoft Server environments and virtual server infrastructure.
  • Proficiency in managing WAN router, switch, and other networking configurations.
  • Ability to monitor and troubleshoot COMSEC/TRANSEC equipment and keying material issues.
  • Experience as a Windows System Administrator (preferred).
  • U.S. citizens.

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