Product Support Manager

Lam Research

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Fremont, CA
Salary
$125,000–$270,000 / yr
Posted
30 days ago
Freshness
Confirmed live yesterday
Closes
Feb 8, 2027

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $188k
This role $198k
$108k most similar roles pay here $287k

This role pays more than 61% of similar roles. Most pay $160,987–$215,375 — the shaded band above. At the midpoint, this role pays about $198k versus about $188k for comparable roles.

Based on 238 similar postings.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 299 open roles on FindRole.

Listed pay typically runs $114,000–$253,000 across 141 roles with salary data.

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View all roles at Lam Research

At a glance

TL;DR · Product Support Manager

As Mgr, Product Support, you will join the Product Support Engineering team to support a wide range of robotics products and platform types for global customers. You will oversee technical support provided by field engineers, technicians, and specialists who diagnose and repair complex electro/mechanical equipment, sophisticated computer systems, software applications, and networking or wireless networking systems. Your daily responsibilities include supervising engineers when standard procedures fail, maintaining communication with design engineering and software development regarding reliability and maintenance, and managing the performance and development of your direct reports. You will also mentor high-potential personnel and manage customer installation and training programs. Required competencies include structured problem solving using 8D methodology, excellent communication skills, and experience in a matrix environment. This role addresses technical challenges within the semiconductor industry involving complex hardware and software systems.

What you'll do

  • Supervise engineers troubleshooting complex hardware, software, and networking issues when standard procedures fail.
  • Establish and maintain communication channels with design engineering and software development regarding reliability and maintenance.
  • Ensure all engineers are trained on the latest product upgrades and new releases.
  • Participate in customer installation and training programs.
  • Select, develop, and evaluate personnel to ensure efficient team operations.
  • Manage the day-to-day work and performance reviews of direct reports.
  • Mentor high-potential employees to build a stronger internal team.

What we're looking for

  • Bachelor's degree or equivalent.
  • 4-6 years of relevant experience in the semiconductor industry.
  • At least 2 years of experience in a people management capacity.
  • Fluent in English with excellent written and verbal communication skills.
  • Strong presentation and teamwork skills.
  • Capability for structured problem solving (preferably using 8D methodology).
  • Ability to establish relationships in a multicultural environment and work in a matrix environment.
  • Willingness to travel domestically and internationally as required.

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