Principal Product Manager, GBSG Support Experience

Intuit

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Mountain View, CA
Salary: $243,000–$328,500 / yr
Posted: 8 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $203k

This role $286k

$145k most similar roles pay here $348k

This role pays more than 98% of similar roles. Most pay $176,787–$229,962 — the shaded band above. At the midpoint, this role pays about $286k versus about $203k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 174 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 152 roles with salary data.

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At a glance

TL;DR · Principal Product Manager, GBSG Support Experience

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As a Principal Product Manager - GBSG Support Experience, you will join the Customer Support and Customer Experience team to revolutionize the support experience for segments including Accountants, Mid-Market, SMB, and Payroll. You will be responsible for delivering an AI-led "done-for-me" world by reimagining routing, knowledge management, and case management across the end-to-end journey. Your daily work involves identifying opportunities to deploy Intuit Assist and other AI capabilities, translating these into prioritized roadmaps, and creating requirements that integrate humans and technology seamlessly. You will utilize data and pattern analysis to drive process improvements while ensuring AI features remain intuitive and trustworthy. The role requires expertise in AI/ML, SaaS software development, and Agile methodologies. You must possess strong analytical skills, deep customer empathy, and the ability to lead cross-functional teams through complex technical architecture discussions.

What does a Product Manager earn in California?

Median $223300 from 163 postings across 44 companies.

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Skills

AI Gen AI SaaS Agile KPIs Knowledge Management Case Management Platform Product Management

What you'll do

Identify and spearhead opportunities to deploy AI capabilities across the expert journey.
Translate product opportunities into a prioritized roadmap of strategies and tactics using clear KPIs.
Create detailed requirements for cross-functional teams to build seamless human-and-tech experiences.
Analyze data and patterns to turn insights into recommendations for process improvements and efficiency gains.
Design AI-powered features that are intuitive, transparent, and trustworthy for a diverse customer base.
Iterate on products post-release by gathering expert feedback to maximize adoption and quality.
Monitor industry trends regarding the integration of GenAI models into network operations.

What we're looking for

10+ years of experience in product management.
Experience implementing AI solutions and integrating AI tools into product management workflows.
Proven track record of translating customer needs into visions, strategies, roadmaps, and priorities.
Demonstrated ability to use a structured, data-backed approach to prioritize and make decisions.
Strong collaboration and communication skills to influence cross-functional teams and stakeholders.
Technical depth in SaaS software development, including engagement with engineering and architecture teams.
Experience with Agile development and methodologies.
Undergraduate degree required; computer science preferred; MBA or equivalent experience considered.

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