below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$127,500–$199,775.
Based on 240 similar postings.
Employer
About PNC
PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.
PNC currently has
159 open roles
on FindRole.
Listed pay typically runs
$91,000–$179,200
across 22 roles with salary data.
JOB TITLE: Incident & Problem Consultant - SRC First Response
As an Incident & Problem Consultant within the SRC First Response organization, you will serve as a key member of the team responsible for leading responses to high-impact IT incidents affecting internal and external customers. You will act as the command-and-control lead during major incidents, coordinating technical resources, facilitating rapid issue resolution, and managing communication throughout the incident lifecycle. Your daily responsibilities include triaging incoming issues, managing bridge calls, and performing proactive event management by monitoring dashboards and alerting systems. You will utilize skills in incident management, problem analysis, and technical troubleshooting to support critical systems like online banking and mobile banking. The role requires expertise in IT Service Management, risk management, and root cause analysis to improve process effectiveness and ensure timely incident recovery.
Lead the response to high-impact IT incidents as the primary command-and-control lead.
Triage incoming IT issues to determine severity and appropriate response actions.
Open and manage major incident bridge calls to coordinate technical resources.
Facilitate cross-functional technical teams to drive rapid issue resolution for critical systems.
Monitor dashboards and alerting systems to identify and escalate events requiring attention.
Develop and implement incident action plans and manage the incident management program.
Perform root cause and trend analysis to provide timely reports on incident results.
Improve documentation and reporting processes for incident status and resolution activities.
What we're looking for
Must have a university or college degree.
Must have 3+ years of relevant or direct industry experience.
Must be available to work shift timings from 3pm to 11pm EST, Tuesday to Saturday.
Must be able to work from a quiet, secure, and confidential home-based workspace if approved for remote work.
Preferred skills include Action Planning, Change Process Management, Continuous Improvement, Incident Management, Knowledge Management, Problem Analysis, Problem Identification, Problem Management, Risk Management, and Stakeholder Management.
Preferred competencies include Analytical Thinking, Contingency and Disaster Recovery, Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Problem Management, Requirements Analysis, and Technical Troubleshooting.
Must be able to lead cross-functional technical teams to drive rapid issue resolution during high-impact IT incidents.
Must be able to monitor dashboards and alerting systems to assess and prioritize events for escalation.
ITSM
Incident Management
Problem Management
Change Management
Microsoft Teams
Disaster Recovery
Technical Troubleshooting
Event Management
Monitoring
IT Service Management
Knowledge Management
Risk Management
ServiceNow
Power BI
Artificial Intelligence
MS Office
Incident Management
Incident Response
Incident Command System
CRM
Automation
IT
Conferencing Software
Incident Tracking Software
IT Service Management (ITSM)
IT Incident Management
System Development Life Cycle
Release Management
Application Maintenance
Software Reliability Management
Architectural Design
Application Development
Technical Troubleshooting
Packaged Application Integration
Root Cause Analysis
Business Continuity