below marketmost similar roles pay hereabove market
This role pays less than
78%
of similar roles. Most pay
$172,712–$224,300
— the blue band above.
At the midpoint, this role pays about
$160k
versus about
$199k
for comparable roles.
Based on 240 similar postings.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
2203 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 1138 roles with salary data.
Manager, Product Management - US Card Customer Servicing Platforms joins the Customer Services & Strategy team to lead mission-critical platforms powering billions of interactions. The role involves managing massive data ecosystems and building interfaces for global agents to deliver personalized, empathetic customer experiences. Key responsibilities include defining the future of AI-driven customer interactions, transforming IVR systems into sophisticated conversational platforms using natural language processing, and overseeing correspondence platforms to improve production data reconciliation and self-healing controls. The successful candidate will utilize a data-driven mindset and test-and-learn approach to navigate complex dependencies. Required competencies include human-centered design, business focus, technology-driven innovation, integrated problem solving, and transformational leadership. This role addresses the technical challenge of building scalable, well-managed, and data-driven solutions for large-scale banking servicing needs.
Define the future of customer interactions with AI to solve servicing needs at scale.
Align integrated roadmaps for chat experiences and agentic self-service solutions.
Transform the IVR system into an AI-driven conversational platform with intent-based routing.
Develop strategies to connect production data products across the Capital One ecosystem.
Improve production systems by managing reconciliation processes and self-healing controls.
Lead cross-functional teams to resolve complex problems and mitigate product risks.
Translate business strategy and analysis into consumer-facing digital products.
Leverage technology to deliver innovative and resilient solutions for long-term value.
What we're looking for
Must have a Bachelor's or Master's degree in a quantitative field, Business, Marketing, or a Bachelor's degree in any field with 3 years of Product Management experience.
Must demonstrate proficiency in human-centered design to innovate product solutions based on customer needs.
Must be able to deliver business-focused outcomes through execution excellence and leverage.
Must be technology-driven to deliver innovative and resilient solutions for near and long-term value.
Must possess integrated problem-solving skills to resolve complex problems while mitigating product risks.
Must demonstrate transformational leadership to lead cross-functional teams and drive organizational alignment.
Must be able to work in a hybrid environment at a designated office location.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).
Autonomous AI
System Observability
Logging
Traceability
Alerting
Automated Controls
Data Products
Fraud Detection
Document Management
Information Systems
Statistics
Analytics
Computer Science
GenAI
Conversational AI
Data Infrastructure
Product Roadmap
KPIs
Information Systems
Statistics
Analytics
Quantitative Research
Data Integrity
Platform Modernization
Security
Resilience
Performance
GenAI
Conversational AI
Data Infrastructure
Fraud Models
Workforce Management
Product Roadmap
Data Strategy
Analytics
Statistics
Operations Research
Information Systems
Digital Products