Senior Manager, Product Management, Chat Servicing Expansion
Capital One Financial
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This listing doesn't post a salary. Most similar roles pay $176,450–$225,450.
Based on 240 similar postings.
Employer
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has 1384 open roles on FindRole.
Listed pay typically runs $197,300–$225,100 across 685 roles with salary data.
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Manager, Product Management - Chat Core Services joins the Card Servicing Strategy team to develop conversational servicing platforms and products for US Card and other business segments. This senior manager position focuses on expanding chat extensibility beyond card services to reach new customer audiences like Bank and Financial Services. The role involves collaborating with cross-functional partners to understand customer, agent, and business needs while utilizing a data-driven mindset to determine high-value intersection points. Key responsibilities include prioritizing roadmaps, managing requirements for tenant onboarding, and partnering with technical counterparts to provide clear specifications for designing and scaling the platform. The position requires core competencies in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership to deliver superior message-based servicing experiences while navigating complex dependencies and ambiguity within the conversational AI service space.
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