This role pays less than
83%
of similar roles. Most pay
$176,450–$231,000
— the shaded band above.
At the midpoint, this role pays about
$160k
versus about
$204k
for comparable roles.
Based on 240 similar postings.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
998 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 992 roles with salary data.
Manager, Product Management – Agent Enablement & Coaching joins the product management team to direct strategy for frontline customer servicing agent empowerment, performance management, and coaching capabilities on a quality assurance platform. The role involves transforming delayed reviews into just-in-time workflows, managing post-MVP roadmaps for automated coaching alerts, and pioneering AI-driven solutions to analyze interactions in real time. You will integrate Agent Scorecards to unify cross-line-of-business performance evaluations while partnering with design and engineering teams to enhance core web workflows, call listening tools, and dashboard interfaces. The position requires a human-centered systems thinker capable of navigating complex workflows and leveraging AI to solve operational challenges. Key competencies include technical leadership, experience shipping human-centric platforms, and the ability to translate business strategy into digital products while managing risk and ensuring high-quality user experiences across various service lines.
Direct the product strategy for frontline customer servicing agent empowerment and performance management.
Transition coaching workflows from delayed reviews to "just-in-time" automated alerts.
Run experiments using AI-driven solutions to analyze and operationalize real-time servicing interactions.
Use AI to identify root causes and provide inline guidance to reduce manager cognitive load.
Integrate Agent Scorecards into the platform to unify cross-line-of-business performance evaluations.
Build transparent quality views that align accuracy, empathy, and timeliness into accountability pathways.
Partner with Design and Engineering to optimize core web workflows and dashboard interfaces.
What we're looking for
A Bachelor's or Master’s degree in a quantitative field, Business, Marketing, or a Bachelor's degree with at least 3 years of Product Management experience.
Proven track record of shipping human-centric platforms and leading cross-functional technical teams.
Experience or interest in the agent coaching domain.
Ability to align design, engineering, and operations while streamlining complex workflows for high-velocity delivery.
Passion for leveraging AI to solve complex operational challenges efficiently.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).
AI
Gemini
Claude
Google Apps Script
Machine Learning
Data Science
Product Management
Analytics
Software Engineering
Information Systems
Prototyping
Automation Tools