Manager, Product Management, IVR Customer Experience

Capital One Financial

Confirmed live today Low trust

Quick summary

Work type: On-site
Location: McLean, VARichmond, VAChicago, ILNew York, NY
Employment: Full-time
Posted: 60 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $195k

$157k $232k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $168,112–$222,137.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2107 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1107 roles with salary data.

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At a glance

TL;DR · Manager, Product Management, IVR Customer Experience

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Manager, Product Management - IVR Customer Experience joins the Card IVR team to manage the end-to-end lifecycle of critical voice self-services. This role focuses on transforming the brand's first point of contact by building a sophisticated, AI-driven conversational platform. The Product Manager will develop intuitive, low-effort experiences that allow customers to resolve complex needs without agent intervention. Key responsibilities include collaborating with Software Engineers, Business Analysts, and Operations to optimize the voice channel. Success requires proficiency in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership. The position addresses the technical challenge of implementing intent-based routing and natural language processing to improve the US Card experience. Candidates should possess a quantitative degree or three years of product management experience.

Skills

AI Natural Language Processing IVR Statistics Operations Research Digital Products Voice Self-Services

What you'll do

Own the end-to-end lifecycle for critical voice self-service products.
Build an AI-driven conversational platform for natural language processing and intent-based routing.
Create intuitive, low-effort customer experiences to resolve complex needs without human agents.
Translate business strategy and analysis into consumer-facing digital products.
Identify and resolve complex problems while mitigating product risks.
Lead cross-functional teams to drive organizational alignment and solve customer problems.
Leverage technology to deliver innovative and resilient solutions for near-term and long-term value.

What we're looking for

Must have a Bachelor's or Master's degree in a quantitative field, Business, or Marketing.
Must have a Bachelor's degree in any field and at least 3 years of Product Management experience.
Must demonstrate proficiency in human-centered design, business focus, and technology-driven solutions.
Must possess integrated problem-solving skills to mitigate product risks and deliver outcomes.
Must demonstrate transformational leadership to lead cross-functional teams and drive organizational alignment.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).

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